ANA PAULA SILVA
Toronto,ON
Summary
Dedicated Customer Service and Admissions Professional with excellent experience in the post secondary education sector. Maintaining professional appearance and demeanor while expertly completing assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly-motivated employee with desire to take on new challenges.
Overview
13
13
years of professional experience
Work History
International Admission Assistant
Centennial College
Toronto, Ontario
08.2023 - Current
- Developed strong relationships with agents, fostering ongoing collaboration and support for international students.
- Assisted in student recruitment efforts by attending the college's open houses and webinars, resulting in successful applications.
- Continually sought methods for improving daily operations, communications with students, recordkeeping, and data entry for increased efficiency in the decision-making process within the French Africa region.
- Provided exceptional customer service to international applicants onshore and offshore, addressing concerns with empathy and professionalism.
Student Recruitment Advisor
TORONTO SCHOOL OF MANAGEMENT
Toronto, ON
07.2022 - 08.2023
- Successfully guided an abundance of international students in their pursuit of education in Canada by providing great customer service.
- Exceeded targeted enrolments in all of the intakes that I was present for.
- Attended to student inquiries, applications, academic records, and transcripts through Salesforce and internal system for correct data entry and analyzed students date to assure eligibility.
Sales Supervisor
CARTER’S OSHKOSH
Toronto, ON
02.2022 - 07.2022
- Gave 100% of my efforts to improve customer service and efficiency in the store, resulting in a career promotion within one month.
- Exceeded targeted sales in most of the shifts that I was present for.
Executive Assistant
VETRINA GROUP
Toronto, ON
04.2021 - 01.2022
- Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies.
- Succeeded in working in a fast-paced environment due to the large-scale growth of the cannabis industry, always with great attention to detail, which is essential for the success of store openings.
- Set up meeting and event logistics for senior management, and updated calendars.
Fundraiser
GLOBAL FACARS DIRECT
Toronto, ON
05.2019 - 12.2019
- Successfully improved the amount of donations for SickKids Hospital every week by giving the best customer service to costumers.
- · Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Created topics and activities for meetings to improve customer service for the all colleagues and new employees.
Sales and Stock Associate
ABERCROMBIE & FITCH
Toronto, ON
10.2017 - 05.2019
- Handled a variety of in-store tasks, utilizing my multitasking skills to achieve productivity.
- Greeted customers and discussed needs to direct the customer to the right product and requested products.
- Provided optimal customer service experiences, resulting in high client satisfaction rates.
English Teacher
Pearson Wizard - Language School
Sao Paulo, Brazil
06.2015 - 12.2016
- Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening.
- Provided one-on-one instruction for non-English speaking students within classroom settings.
- Developed lesson plans to teach course materials according to schedule.
- Delivered performance results to the coordinator of students each semester.
Constituency Assistant
Sao Paulo City Council
Sao Paulo , Brazil
01.2012 - 10.2014
- Planned and made logistical arrangements for the Human Rights meetings sponsored by City Council members.
- Built strong relationships with various people in the community served by the City Councilor.
- Organized both physical and digital files and updated reports that maintained organization and transparency of the City Councilor's office.
Education
Certificate in Business Excellence And Customer Service -
ILAC International College
Toronto, ON06.2018
Bachelor of Arts - Social Sciences
Pontificia Universidade Católica De Sao Paulo
Brazil, Brazil12.2014
Skills
- Advanced MS Office Suite
- Strong Interpersonal Skills
- Project Management
- Creative problem solving
- Exceptional Customer Service
- Analytical and Critical Thinking
- Multitasking Abilities
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Timeline
International Admission Assistant
Centennial College
08.2023 - Current
Student Recruitment Advisor
TORONTO SCHOOL OF MANAGEMENT
07.2022 - 08.2023
Sales Supervisor
CARTER’S OSHKOSH
02.2022 - 07.2022
Executive Assistant
VETRINA GROUP
04.2021 - 01.2022
Fundraiser
GLOBAL FACARS DIRECT
05.2019 - 12.2019
Sales and Stock Associate
ABERCROMBIE & FITCH
10.2017 - 05.2019
English Teacher
Pearson Wizard - Language School
06.2015 - 12.2016
Constituency Assistant
Sao Paulo City Council
01.2012 - 10.2014
Certificate in Business Excellence And Customer Service -
ILAC International College
Bachelor of Arts - Social Sciences
Pontificia Universidade Católica De Sao Paulo
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