Ana P. Hernandez
Customer Service Representative
Riverside,CA
Summary
Dynamic professional with strong interpersonal skills, effective time management abilities, and problem-solving expertise seeking a full-time opportunity. Eager to tackle challenges, contribute to team environments, and drive success in a fast-paced setting. Committed to continuous growth and development to excel in any role.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Server
Our Nest
Fullerton, California
05.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for breakfast restaurant with social relevancy and intentionality.
Culinary Cast Member
The Disneyland Resort
Anaheim, California
02.2024 - 02.2025
- Emphasize creating a welcoming and inclusive environment for both guests and employees.
- Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
- Ability to handle special dietary requests and to work with guests requiring special requests due to dietary concerns.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
After School Instructional Provider
The Expanded Learning Program
Santa Ana, California
12.2018 - 05.2023
- Maintain a daily after school attendance sign-in/sign-out.
- Design and deliver engaging educational activities that complement the school curriculum that could include academic enrichment, tutoring, and outdoor activities.
- Ensuring the safety and well-being of students during activities, managing behavior, and enforcing rules to maintain a safe environment.
- Regularly communicate with students, parents, and school staff to provide updates on student progress, address any concerns, or coordinate any necessary support.
Server
Avila's El Ranchito Mexican Restaurant
Orange, California
04.2016 - 08.2021
- A friendly demeanor, patience, and a willingness to go the extra mile to ensure customer satisfaction.
- Active listening and understanding customers preferences and needs to enhance their experience.
- Clear and effective communication with both kitchen and bar staff is crucial to be able to take orders accurately and handle any questions or complaints diplomatically.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - Sociology
California State University of Dominguez Hills
Carson City, California 08.2022 - Current
Associate of Arts - Humanities
Santa Ana College
Santa Ana, CA 08.2015 - 06.2020
Skills
- Zoom
- Microsoft Teams
- Microsoft Office Suite
- Google Workplace
- POS Systems
Collaboration with diverse groups
- Guest engagement
- Multitasking and organization
Conflict management
Decision-making
- Customer complaint resolution
- Reliability
Timeline
Server
Our Nest
05.2025 - Current
Culinary Cast Member
The Disneyland Resort
02.2024 - 02.2025
Bachelor of Arts - Sociology
California State University of Dominguez Hills
08.2022 - Current
After School Instructional Provider
The Expanded Learning Program
12.2018 - 05.2023
Server
Avila's El Ranchito Mexican Restaurant
04.2016 - 08.2021
Associate of Arts - Humanities
Santa Ana College
08.2015 - 06.2020
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