Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Languages
Timeline
Generic

Ana Petch

Oakville,ON

Summary

Sales Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Supervisor, Sales Admin

Teck Resources
09.2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Organized work distribution.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas. Developing training tools to assist with training.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Ensured execution of sales transactions, documentation, invoices, Pricing periods and delivery of shipments are done based on contractual agreement requirements.
  • Collaborated with team Lead in developing SOX Control processes/documents for the Administration Department.
  • Participated in all training session for US Customs and Export customs regulations and collaborated with our customs advisors to ensure reporting is done accurately. Monitor customs reporting tools issued in the Concentrates Admin department.
  • Recorded and investigated Sales Execution issues, recommended actions to minimize risk of bigger problems and prevent future issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services.
  • Developed and updated tracking spreadsheets for process monitoring.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Collaborated with other departments and created working tools to ensure communication between them: Transportation, Accounting, Customs.
  • Participated and coordinated with internal and external audits.
  • Acted as liaison between the administration team and the Sales teams.
  • Courageous Sales Leader promoting safety and environmental rules awareness.


Sales Administrator

Teck Resources
05.2014 - 09.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed contractual agreements ensuring shipments were successfully delivered, documented, invoiced and paid.
  • Ensured communication with customers was always timely, clear, and updated.
  • Managed due dates for all requirements throughout the duration of each transaction/shipment, and ensured all steps and processes were in compliance with company policies.
  • Implemented templates and processes to optimize customer service and product management.
  • Collaborated with other departments to ensure transactions were processed smoothly; Accounting, Transportation, IT.
  • Improved my knowledge of systems (SAP) enough to become a superuser, helping IT to solve issues and fix errors in the system.
  • Organized Surveyor and Assay lab tenders in collaboration with Teck's office in Chile.
  • Developed strong relations with Teck's mines, in both North and South America.
  • Assumed additional responsibilities managing all materials when the concentrate admin department became short staffed.


Commercial Administrator

Glencore Canada Corp
01.2011 - 05.2014
  • Contract Management,
  • Management of feeds from and for one smelter – foreign and domestic
  • Logistics and transportation of concentrates
  • Coordination of Import/Export documentation
  • Assay Exchange Administration
  • Accounts payable/receivable responsibilities - invoicing
  • Price Risk Management Administration
  • Communication with Customers/suppliers
  • Economic Indicators Update
  • Inter-department coordination
  • Preparation of weekly and monthly reports

Interpreter Coordinator

All Languages Inc
01.2010 - 01.2011
  • Coordinating Interpreting Services and Matching Client needs
  • Administrative Duties
  • Customer Service
  • Networking
  • Research and Recruitment
  • Event Coordination

Sales Executive/Inside sales

Metz Canada
01.2008 - 01.2009
  • Management of Client accounts and updating files
  • Conducting customer needs analysis
  • Definition of sales budgets and sales promotions
  • Planning and coordination of product presentations

Sales Executive/Account Manager

Sierra Flower Trading
01.2004 - 01.2008
  • Development of client relationships
  • Price strategies
  • Communication and liaison with purchasing department
  • Development of product and sales promotions
  • Definition of sales budgets and sales promotions
  • Development of testing strategies to determine product life-cycle and behavior

Sales Executive/Administrative Support

Sabana Farms Canada
01.2002 - 01.2004

Education

Honours Diploma - Business Administration

Everest College
01.2010

Certificate - Interpretation

CILISAT Certification
01.2010

Certificate - Sales

École De La Vente Professional
Montreal, QC
01.2007

Graduate Certificate - Sales

Business School For Graduate Students - ESAN
Lima, Peru
01.1996

Associate of Arts - Advertising

Peruvian Institute of Advertising
Lima, Peru
01.1988

Bachelors of Arts - Journalism And Avertising

University of Mississippi
Not Completed - Oxford, MS

Skills

  • Proficiency in working with Microsoft applications: Outlook, Word, Excel, Power Point
  • Experience working with SAP
  • Excellent written and verbal communication skills in English and Spanish Great proof reading abilities in both languages and superb presentation skills
  • Proven interpersonal skills and leadership abilities
  • Effective problem solver and excellent time management skills
  • Great ability to work under pressure, very effective in fast paced multitasking environments
  • Flexible team player and at the same time, great ability to work independently
  • Proven ability to learn quickly and adjust to new procedures/skills
  • Effective training skills with strong flexibility to adapt to different learning personalities
  • Great sense of confidentiality and excellent work ethics
  • Knowledge of logistics principles and marine and rail transportation processes
  • International business experience
  • Experience working in multicultural and diverse environments

References

Available upon request

Volunteer Experience

  • MADD Halton Chapter, Fund raising, 2013
  • Halton Peel Hispanic Ass., Board Member, 2012 - 2013
  • Halton Multicultural Council, Office Support Participation in Events, 2011

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Supervisor, Sales Admin

Teck Resources
09.2019 - Current

Sales Administrator

Teck Resources
05.2014 - 09.2019

Commercial Administrator

Glencore Canada Corp
01.2011 - 05.2014

Interpreter Coordinator

All Languages Inc
01.2010 - 01.2011

Sales Executive/Inside sales

Metz Canada
01.2008 - 01.2009

Sales Executive/Account Manager

Sierra Flower Trading
01.2004 - 01.2008

Sales Executive/Administrative Support

Sabana Farms Canada
01.2002 - 01.2004

Honours Diploma - Business Administration

Everest College

Certificate - Interpretation

CILISAT Certification

Certificate - Sales

École De La Vente Professional

Graduate Certificate - Sales

Business School For Graduate Students - ESAN

Associate of Arts - Advertising

Peruvian Institute of Advertising

Bachelors of Arts - Journalism And Avertising

University of Mississippi

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Ana Petch