Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
References
Timeline
Generic

Ana Palma

Toronto,ON

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

VHA
Toronto, Canada
10.2018 - 03.2025
  • Streamlined intake process for referrals and service changes from multiple sources.
  • Scheduled and allocated healthcare staff to meet client needs effectively.
  • Communicated staff changes to clients, staff, and stakeholders promptly.
  • Resolved client issues swiftly to deliver exceptional customer service.
  • Maintained staffing operations to ensure continuous service delivery.
  • Fulfilled daily staff requests efficiently to optimize resources.
  • Monitored employee overtime accumulation and attendance records.

Staff Coordinator

NHI INC
Toronto, Canada
09.2015 - 09.2018
  • Accurately and effectively schedule and allocate healthcare staff to meet client needs.
  • Communicate staff changes to staff and clients accordingly.
  • Provide exceptional customer service to clients through quick and effective issue resolution.
  • Maintain staffing operations across the board.
  • Obtain daily staff requests, and fill them efficiently.
  • Uphold an accurate system for tracking staff over a variety of shifts.
  • Coordinate staff to meet the organization’s requirements.
  • Monitor the overtime accumulation and attendance of employees.
  • Track a document in all service training sessions.
  • Conduct competency checks on new and existing employees.
  • Maintain schedules for rotating staff.
  • Secure coverage for vacancy shifts.
  • Work with the payroll manager to verify payroll accuracy.
  • Process employee vacation requests.

HR Coordinator/Recruiter

Intelligarde International
Toronto, Canada
08.2010 - 09.2015
  • Created internal and external job postings to attract top talent.
  • Screened resumes and scheduled interviews to streamline hiring process.
  • Conducted interviews and reference checks to evaluate candidate suitability.
  • Developed new hire materials and facilitated onboarding procedures.
  • Collaborated with hiring managers to identify staffing needs and recruitment strategies.
  • Sourced high-quality candidates using innovative techniques, including social media outreach.
  • Maintained accurate HR databases to ensure compliance with legislation.
  • Participated in local job fairs and established relationships with educational institutions.
  • Provided guidance on policies and procedures to employees and managers.
  • Advised managers on disciplinary actions when needed.
  • Handled confidential information with discretion and sensitivity.
  • Conducted background checks for potential candidates.
  • Updated employee records in HR database system.
  • Assisted with recruiting, interviewing, and hiring of new employees.
  • Prepared documents for termination processes such as exit interviews and severance packages.
  • Managed leave of absence requests and tracked vacation time accruals.
  • Selected and interviewed candidates for all available positions.

Staff Coordinator and Office Administrator

Care4Seniors
Toronto, Canada
11.2008 - 08.2010
  • Managed intake of referrals and service changes from diverse sources effectively.
  • Scheduled healthcare staff based on client demands, ensuring optimal allocation.
  • Communicated necessary staff changes to enhance transparency with clients.
  • Provided outstanding customer service through rapid issue resolution efforts.
  • Maintained seamless staffing operations across various functions.
  • Efficiently processed daily staff requests while ensuring coverage for vacancies.
  • Monitored employee attendance and overtime accumulation proactively.
  • Assisted HR with onboarding, conducting competency checks, and processing vacation requests.

Staff Coordinator

SRT Med Staff Inc.
Toronto, Canada
09.2002 - 11.2008
  • Ensured prompt processing of questions and concerns through effective communication with staff, clients, and referral sources.
  • Complied with company policies and procedures to uphold organizational standards.
  • Reviewed and cleared previous day's notes while verifying paperwork for accuracy.
  • Responded to client inquiries promptly and coordinated service setups as needed.
  • Scheduled staff assignments based on availability to optimize operational efficiency.

Staff Coordinator and Office Administrator

Elliot Family Care
East York, Canada
02.1998 - 11.2002
  • Coordinated communication with staff, clients, and referral sources to resolve questions efficiently.
  • Monitored compliance with company policies to meet established standards.
  • Cleared previous day’s notes while checking all paperwork for accuracy.
  • Executed staff interviews and conducted reference checks effectively.
  • Addressed client inquiries and organized service setups as requested.
  • Managed staff scheduling according to their availability to ensure proper coverage.
  • Oversaw intake of referrals and service changes from diverse sources efficiently.
  • Tracked staffing operations accurately across multiple shifts.

Teacher's Assistant

Scarborough Bluffs Daycare
Scarborough, Canada
01.1994 - 01.1998
  • Coordinated daily activities aligned with students' developmental needs.
  • Tutored and assisted children individually and in small groups to reinforce learning concepts.
  • Implemented classroom rules and procedures to uphold discipline and order.
  • Prepared lesson materials and visual aids to enhance instructional effectiveness.
  • Developed engaging lessons promoting social, cognitive, creative, and emotional growth.
  • Maintained daily logs documenting students' progress for review.
  • Established communication with parents to strengthen home-school collaboration.
  • Provided clerical support for teachers, including material generation and class preparation.

Education

Diploma - Business Administration

Toronto School of Business
Scarborough, ON
01.1993

Diploma - OSSD

W.A. Porter
Scarborough, ON
01.1991

Skills

  • Typing speed of 60 wpm
  • Staff confidentiality
  • Computer proficiency
  • Microsoft Office
  • Team collaboration
  • Communication skills
  • Problem-solving abilities
  • Administrative support
  • Applicant interviews
  • Intake documentation
  • Documentation skills
  • Staff scheduling
  • Customer service
  • Problem solving
  • Conflict resolution
  • Attention to detail

Certification

Health and Safety Certified Member, Service Sector

Additional Information

Extensive knowledge of all client services, with a strong rapport with clients and staff. Experienced in fast-paced environments, capable of thinking quickly and managing demanding clients effectively. Highly professional and dependable. Excellent interpersonal skills and ability to collaborate well with others, in both supervisory and support roles, complemented by strong leadership abilities and a proven capacity to motivate staff to achieve excellent results.Excellent knowledge of all client services, with a strong rapport with clients and staff. Experienced in fast-paced environments, able to think quickly and handle demanding clients effectively. Very professional and reliable. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles, accompanied by powerful leadership skills and strong ability to manage and motivate staff to achieve great results.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Scheduling Coordinator

VHA
10.2018 - 03.2025

Staff Coordinator

NHI INC
09.2015 - 09.2018

HR Coordinator/Recruiter

Intelligarde International
08.2010 - 09.2015

Staff Coordinator and Office Administrator

Care4Seniors
11.2008 - 08.2010

Staff Coordinator

SRT Med Staff Inc.
09.2002 - 11.2008

Staff Coordinator and Office Administrator

Elliot Family Care
02.1998 - 11.2002

Teacher's Assistant

Scarborough Bluffs Daycare
01.1994 - 01.1998

Diploma - Business Administration

Toronto School of Business

Diploma - OSSD

W.A. Porter

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