Ana Padilla
Huntington Beach
Summary
Accomplished Food and Beverage Supervisor at Pasea Hotel & Spa, adept in staff leadership and guest relations, significantly enhancing customer satisfaction and revenue. Excelled in bilingual communication and Microsoft Windows, demonstrating a quality-focused approach. Proven track record in coaching teams and collaborating on marketing campaigns, showcasing exceptional product knowledge and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Pasea Hotel & Spa
Huntington Beach
06.2024 - Current
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Improved presentation and sales approaches to increase revenue.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Collaborated with marketing team members to develop promotional campaigns that effectively promoted specialty drinks or seasonal beverages.
- Produced sales and productivity reports.
Lead Server
Pasea Hotel & Spa
Huntington Beach
01.2022 - 05.2024
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded to ad hoc cleaning duties at end of shift.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Administrative Assistant
Merrill Gardens
Huntington Beach
01.2023 - 01.2024
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Front Desk Receptionist
Huntington Terrace
Huntington Beach
01.2019 - 09.2022
- Performed data entry into computer systems to maintain accurate records of customer information.
- Responded to customer inquiries via phone, email, and in person.
- Responded to inquiries and room requests made online, by phone, and via email.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Education
Psychology
Golden West College
Huntington Beach, CA01-2018
Skills
- Scheduling staff
- Staff leadership
- Guest relations
- Product knowledge
- Excellent communication skills
- Bilingual
- Punctual
- Microsoft Windows proficient
- Quality Focus
Languages
English
Professional
Spanish
Professional
Certification
- CPR Certified
- RBS Certified
- TIPS Cerifies
Timeline
Food and Beverage Supervisor
Pasea Hotel & Spa
06.2024 - Current
Administrative Assistant
Merrill Gardens
01.2023 - 01.2024
Lead Server
Pasea Hotel & Spa
01.2022 - 05.2024
Front Desk Receptionist
Huntington Terrace
01.2019 - 09.2022
Psychology
Golden West College
Similar Profiles
Jorge A DiazJorge A Diaz
Banquet Server at Pasea Hotel & SpaBanquet Server at Pasea Hotel & Spa
Quintin Thomas HuntQuintin Thomas Hunt
Server Assistant at Pasea Hotel & SpaServer Assistant at Pasea Hotel & Spa
Jacob ChanceJacob Chance
Pool Server Assistant at Pasea Hotel & SpaPool Server Assistant at Pasea Hotel & Spa