Ana Ortiz
Daly City
Summary
Detail-oriented Security Officer skilled in incident reporting and CCTV monitoring. Committed to maintaining safety and enhancing customer service in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
Emeryville, CA
03.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and maintain a secure environment.
- Responded promptly to alarms and incidents, providing appropriate emergency assistance as needed.
- Assisted in training new security personnel on protocols and emergency procedures.
- Maintained accurate incident reports for all security-related activities and investigations.
Security Officer
Proguard Security
San Mateo, CA
01.2024 - 01.2025
- Collaborated with law enforcement agencies during security breaches or emergencies.
- Implemented access control measures to restrict unauthorized entry effectively.
- Provided exceptional customer service, addressing concerns and enhancing client relations daily.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Profession Dog Walker
Doggiewalks
03.2013 - 08.2024
- Led daily dog walking services, ensuring safety and care for multiple canine clients.
- Developed efficient route plans to optimize walking schedules and reduce travel time.
- Trained new staff on proper handling techniques and customer service protocols.
- Maintained accurate records of client preferences and pet behaviors for personalized service.
Customer Service Representative
Time Warner Cable
Ontario, CA
02.2011 - 02.2014
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved billing inquiries and technical issues using company-specific CRM systems.
- Trained new employees on customer service protocols and operational procedures.
- Streamlined support processes, enhancing efficiency in issue resolution workflows.
Education
High School Diploma -
City College of San Francisco
San Francisco, CASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Surveillance
Certification
- Cpr Training - [Timeframe]
Timeline
Security Officer
GardaWorld Security
03.2025 - Current
Security Officer
Proguard Security
01.2024 - 01.2025
Profession Dog Walker
Doggiewalks
03.2013 - 08.2024
Customer Service Representative
Time Warner Cable
02.2011 - 02.2014
High School Diploma -
City College of San Francisco