Ana Munoz
Los Angeles,CA
Summary
Experienced in overseeing housekeeping staff and maintaining high cleanliness standards. Utilize strong management skills to coordinate and optimize daily operations effectively. Proven track record ensuring compliance with safety and health regulations while continuously enhancing team efficiency. With background in education and proven ability to create engaging learning environments. Adept at developing curriculum and fostering student success through innovative teaching methods. Demonstrated ability to manage classroom dynamics and utilize effective communication skills to enhance student learning.
Overview
13
13
years of professional experience
Work History
Respite Caregiver
Respite Care, World for Children
06.2024 - Current
- Evaluated and adjusted care plans as needed, in consultation with healthcare professionals and family members, ensuring optimal client satisfaction.
- Facilitated open communication between clients, families, and healthcare teams to ensure seamless coordination of care services.
- Implemented engaging activities that stimulated cognitive function and encouraged social interaction among clients.
- Maintained detailed records of client progress, reporting any changes or concerns to appropriate parties promptly.
- Completed ongoing caregiver training programs to stay current on best practices in respite care provision.
- Actively listened to client concerns or requests while offering empathetic responses aimed at resolving issues efficiently.
- Educated peers within the organization on effective ASD-specific strategies to foster a more inclusive work environment for all team members involved in supporting individuals with autism.
- I am currently working with 3 different clients.
Residential Housekeeper
Private Residences
02.2020 - 12.2024
- Perform detailed cleaning of bathrooms, kitchens, living areas, and bedrooms in private homes
- Organize and declutter spaces to create a tidy and welcoming environment
- Conduct deep cleaning tasks such as carpet shampooing, window washing, and upholstery cleaning as needed
- Managed inventory of cleaning supplies and household items, ensuring availability and timely replenishment
- Assisted with meal preparation, laundry, and other household chores as requested by homeowners
- Maintain a high level of discretion and confidentiality, respecting the privacy of clients and their families
- Occasional help with childcare of infants
Housekeeper Supervisor
Los Angeles, Bel Air
10.2020 - 11.2024
- Company Overview: Private Residence
- As a housekeeper, my responsibilities generally involve cleaning and maintaining a living or working space to ensure it is orderly, sanitary, and aesthetically pleasing
- Here is a general list of housekeeping responsibilities: Cleaning, bedroom maintenance, Laundry, Organizing, Restocking Supplies, Completing particular cleaning tasks, Reporting maintenance issues, adhering to safety standards, guest customer services, time management to complete tasks within a designated time frame, and lastly flexibility to adapt to changes in the schedule and additional tasks needed
- Private Residence
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a positive work culture within the team through open communication channels, recognition programs, and team-building activities.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed staff of 10 housekeepers.
Educator
Los Angeles Education Corps
07.2019 - 07.2024
- Responsible for creating lesson plans that impart knowledge on various subjects to students, such as reading, science, and math
- Teaching students how to interact with others
- Observing students to develop an understanding of their abilities, strengths, and weaknesses
- Responsible for instructing an entire class or smaller groups of students, depending on the needs of the school or institution
- Responsible for grading students' assignments to assess their understanding of the material taught
- Fostered a collaborative learning environment by implementing group activities that encouraged student participation.
- Enhanced student comprehension with tailored instructional strategies that addressed individual learning needs.
- Created engaging lesson plans for a variety of learners that fostered critical thinking and creativity.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Commercial Housekeeper
Janitorial Services
01.2018 - 01.2021
- Cleaned and sanitized office buildings, restrooms, break rooms, and conference rooms according to company standards
- Emptied trash and recycling bins, ensuring proper disposal and recycling practices
- Swept, mopped, and polished floors, and vacuumed carpets and rugs
- Used specialized equipment and cleaning agents to remove stains and ensure a hygienic environment
- Monitored cleaning supply levels and placed orders to avoid shortages
- Collaborated with team members to complete cleaning tasks efficiently and effectively within scheduled timeframes
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Shift Supervisor
CVS South Los Angeles
11.2018 - 02.2020
- Responsible for overseeing and managing a specific shift while the store manager isn't present
- Ensuring that all tasks are executed in a timely and effective manner
- In charge of management duties while the store manager isn't available
- Keep store operations running smoothly
- Accountable for completing all opening and closing procedures
- Effective communication, leadership skills, and a thorough understanding of the operations are crucial in performing the duties of a shift supervisor successfully
- Trained staff on customer service best practices for improved interactions.
- Developed training programs for new employees to enhance skills.
Full-Time Hardware/Tools Sales Associate/Clerical Associate
Orchard Supply Hardware
03.2015 - 11.2018
- Company Overview: West LA
- Sales Floor Lead Associate- Required to make and meet daily sales goals
- In charge of the tools/hardware department
- Assist with store operations
- Assist and solve customer problems
- Work overnight for stocking crew
- Clerical Associate- Managed office tasks
- They are required to manage store money
- Answer official calls, file office paper work, and restock store supplies
- Assist Cashiers when needed
- Run Customer Service desk when needed
- Customer Service Representative- Required to open and close stores with managers
- Process Returns
- Provide genuine customer care
- Attend to customers questions/complaints
- Back-Up cashier
- West LA
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Custodian
Los Angeles Conservation Corps
03.2012 - 02.2013
- Collected and disposed of trash by following proper disposal procedures.
- Performed daily sanitation tasks to reduce germs and maintain health standards.
- Updated safety signage to inform others of wet floors or hazards.
- Conducted minor repairs to fixtures by replacing light bulbs and fixing leaks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Education
Associate of Science - Biological Sciences
West Los Angeles College
Culver City, CA05-2023
High School Diploma -
Los Angeles Education Corps
Los Angeles 06-2014
Skills
- Bilingual (Spanish & English)
- Organized
- Team Player
- Leadership
- Time management
- Customer Service
- Multitasker
- Effective leadership skills
- Great communication skills
- Compassionate caregiving
- Mental health awareness
- Professional boundaries
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Respite Caregiver
Respite Care, World for Children
06.2024 - Current
Housekeeper Supervisor
Los Angeles, Bel Air
10.2020 - 11.2024
Residential Housekeeper
Private Residences
02.2020 - 12.2024
Educator
Los Angeles Education Corps
07.2019 - 07.2024
Shift Supervisor
CVS South Los Angeles
11.2018 - 02.2020
Commercial Housekeeper
Janitorial Services
01.2018 - 01.2021
Full-Time Hardware/Tools Sales Associate/Clerical Associate
Orchard Supply Hardware
03.2015 - 11.2018
Custodian
Los Angeles Conservation Corps
03.2012 - 02.2013
Associate of Science - Biological Sciences
West Los Angeles College
High School Diploma -
Los Angeles Education Corps
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