Ana Montes
Riverside
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
7
7
years of professional experience
Work History
Logistics Planner
J.B. Hunt Transportation Services
11.2023 - Current
- Managed order tracking and updated customers on status or anticipated delays
- Cultivated strong working relationships with customers by promptly addressing inquiries and complaints.
- Implemented and optimized supply chain strategies to enhance operational efficiency
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Assessed customer needs and implemented customized logistics strategies.
Transportation Manager
J.B Hunt Transportation Services
07.2021 - 10.2023
- Coordinated and modified daily work schedules for employees, resolving delivery problems effectively.
- Supervised team operations related to repairs and maintenance of equipment, vehicles, and facilities.
- Supervised team of drivers through performance evaluations to facilitate prompt and effective delivery operations
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- achieved numerous tasks within specified timeframes.
- Optimized performance by tracking daily activities and coaching team members.
- Processed payroll accurately and promptly to meet employee expectations.
Manager Trainee
Enterprise Rent-A-Car
12.2020 - 06.2021
- Coordinating scheduling and managing fleet of 270 vehicles to maintain rental standards
- Communicated services and products to customers with approachable, engaging style.
- Handled escalated concerns utilizing professionalism and keen insight into various aspects of issues.
- Communicated effectively across department levels to ensure quality service delivery for customers.
- Served numerous customers every day maintaining positive attitude and emphasis on customer satisfaction
- Attained sales goals and service targets by fostering and establishing new customer relationships.
Server
San Manuel Casino
08.2019 - 05.2020
- Utilized POS system for order placement, bill management, and complimentary item handling.
- Organized and positioned tables to enhance tidiness of dining room and workspaces
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized slow periods to replenish supplies, ice trays, and delivery bags.
Front of House
Chick-fil-A
01.2019 - 06.2019
- Handled guest complaints and resolved all issues, resulting in enhanced guest satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
Education
Bachelor of Arts - Public Administration
California State University, San Bernardino
San Bernardino, CA06-2020
Skills
- Teamwork
- Conflict Resolution Skills
- Training and Development
- Project Manager
- Strategic planning
- Fluent in Spanish
- Relationship building
Timeline
Logistics Planner
J.B. Hunt Transportation Services
11.2023 - Current
Transportation Manager
J.B Hunt Transportation Services
07.2021 - 10.2023
Manager Trainee
Enterprise Rent-A-Car
12.2020 - 06.2021
Server
San Manuel Casino
08.2019 - 05.2020
Front of House
Chick-fil-A
01.2019 - 06.2019
Bachelor of Arts - Public Administration
California State University, San Bernardino