Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANA MEZA

Vancouver,BC

Summary


Accomplished Bilingual Human Resources Administrator with 1.9 years of experience of progressive success in HR roles. Experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations awareness and passion for recruiting, retaining and supporting high-quality talent to drive company growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Human Resources Administrator

Metatribe Contracting Ltd.
10.2021 - Current
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours .
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Oversaw hiring, staffing, and labor law compliance.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Coordinated technical training and personal development classes for staff members.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Collaborated with managers to identify and address employee relations issues.
  • Assisted with writing job postings and job descriptions for boards.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Developed and monitored employee recognition programs.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.

Guest Services Representative

LivinLocal Furnished Accommodations
09.2019 - 09.2021
  • Warmly welcome residents on site and provide them with a thorough orientation
  • Help guest to accommodate their requests to make their stay enjoyable
  • Helping Operations and Maintenance Manager to solve day to day duties
  • Handle guests concerns and complains
  • Provide information about tourist places in Vancouver,
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Guest Services Representative

Highstreet Accommodations
06.2018 - 09.2019
  • Warmly welcome residents on site and provide them with a thorough orientation
  • Help guest to accommodate their requests to make their stay enjoyable June
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Receptionist

Yaletown Massage Therapy
06.2017 - 06.2018
  • Customer Service, check-in and check-out, booking appointments, answering phone calls, administrative assistant June
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Housekeeping Room Attendant

Loden Hotel
02.2017 - 06.2017
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

French Teacher

Self-employeed
01.2011 - 12.2015
  • Mexico French Teacher Provide private French lessons for Beginners and intermediate levels
  • Facilitated learning of French language using variety of instructional methods, resources and technological tools.
  • Built cultural literacy by organizing lesson plans focused on French-speaking countries.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.

Education

Diploma - Emotional Intelligence

Aprende Institute Emotional
2021

BBA - Business Administration-Human Resources

Acsenda School of Management
Vancouver, BC
03.2020

Bachelor of Arts -

Artes Escenicas Argos
Mexico City
2003

Skills

  • Human Resource Management
  • Recruitment and Staffing
  • Conduct Orientations and Training
  • HRIS
  • Document Management
  • Coordinate Recruitment Strategies
  • Safety Control
  • Performance Management and Improvement
  • Candidate Searching
  • Employee and Applicant Assessment
  • Employee Onboarding and Offboarding
  • Employee Timesheet Processing
  • Employee Relationships
  • Retention Program Development
  • Labor Relations
  • Employee Performance Reviews
  • Excellent Attention to Detail
  • Technique Optimization
  • Analytical and Critical Thinking
  • Industry-Specific HR Regulations
  • Company Guidelines and Procedures
  • Adaptable to Changing Conditions
  • Rewards Programs
  • Termination Processing
  • Providing Feedback
  • Compensation and Benefits Administration
  • Hiring Management
  • In-Person and Telephone Interviewing
  • Policy Management
  • Equal Employment Opportunity (EEO)
  • Microsoft Word, Excel, Power Point, Outlook, Zoom

Certification

Violence and Harassment

Human Centered Leadership

Developing Emotional Intelligence

Managing Sales Processes

Human Resources Payroll 2021


Timeline

Human Resources Administrator

Metatribe Contracting Ltd.
10.2021 - Current

Guest Services Representative

LivinLocal Furnished Accommodations
09.2019 - 09.2021

Guest Services Representative

Highstreet Accommodations
06.2018 - 09.2019

Receptionist

Yaletown Massage Therapy
06.2017 - 06.2018

Housekeeping Room Attendant

Loden Hotel
02.2017 - 06.2017

French Teacher

Self-employeed
01.2011 - 12.2015

Diploma - Emotional Intelligence

Aprende Institute Emotional

BBA - Business Administration-Human Resources

Acsenda School of Management

Bachelor of Arts -

Artes Escenicas Argos

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CREATE PROFILE
ANA MEZA