Ana Mestre
Summary
Experienced professional with a strong background in managing hospitality and restaurant operations, ensuring seamless daily service and exceptional guest experiences. Skilled in team leadership, staff development, and process optimization to elevate both efficiency and customer satisfaction. Proven ability to lead front- and back-of-house teams, with a hands-on approach to improving service standards. Strong understanding of culinary operations and wine service, enhancing the overall dining experience through thoughtful pairing, menu planning, and attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Winery Supervisor
Jackson-Triggs Estate Winery
01.2023 - Current
- Lead and supervise daily floor operations, including restaurant service, retail, and winery tours, ensuring smooth coordination and exceptional guest experiences
- Oversee restaurant service standards, table management, and guest flow, working closely with front-of-house staff to maintain a high level of efficiency and hospitality
- Manage team performance and conduct ongoing training sessions to enhance staff knowledge of wine and food, customer service, and upselling techniques
- Monitor and manage inventory levels for both restaurant and retail operations; coordinate restocking of wine, merchandise, and supplies to support consistent and efficient service
- Collaborate with management to develop and implement strategies that optimize restaurant operations, guest satisfaction, and staff engagement
- Support cross-functional departments and step in where needed to maintain a cohesive, guest-focused work environment
- Assist in planning, organizing, and executing special events and private functions, ensuring seamless coordination and guest satisfaction
- Completed a two-month short-term assignment as Estate Supervisor at Inniskillin Winery , gaining operational insight into the management and flow of a different winery operation, broadening my perspective beyond my current workplace
Winery Associate
Jackson-Triggs Estate Winery
01.2021 - 01.2023
- Deliver professional and engaging guest experiences through wine tastings, guided tours, and wine-paired dinner service, demonstrating extensive knowledge of wines and winery offerings
- Participate in special events and private dinners, ensuring seamless execution and exceptional service standards
- Conduct wine sales and provide personalized recommendations to guests
Commercial Real Estate Broker
GICSA
01.2017 - 01.2020
- Facilitated leasing of commercial premises to retail brands within company-owned malls
- Delivered exceptional client service by understanding tenant needs, negotiating lease terms, and providing tailored solutions to maximize tenant satisfaction and retention
- Coordinated site visits, presentations, and lease documentation, ensuring a smooth leasing process
- Assisted in identifying potential retail tenants aligned with mall branding and customer demographics, contributing to optimal tenant mix and mall profitability
Restaurant Supervisor
Si us plau Group
01.2010 - 01.2017
- Developed, implemented, and managed strategic business plans to drive profitable food and beverage sales and enhance overall revenue
- Collaborated on new menu development and execution
- Led team members by training on best practices, operational procedures, and service excellence to optimize performance
- Effectively resolved customer concerns to ensure full satisfaction and encouraging repeat business
- Continuously evaluated and improved business operations to optimize staff workflows and elevate guest satisfaction
Cook
Naos Restaurant
01.2010 - 2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process and support smooth kitchen flow
- Delivered consistent, high-quality dishes with precise attention to recipes and portion control
- Followed cooking and waste guidelines to ensure quality and efficiency
Education
Bachelor of Arts - Restaurant Management
Anahuac University Mexico
Mexico City, MEX12-2013
Diploma - Culinary Management (Co-op)
Niagara College Canada
Niagara-on-the-Lake, ON01.2022
Skills
- Customer service
- Leadership
- Team management
- Collaboration
- Staff training and development
- Delegation and supervision
- Event coordination
- Food handling
- Understanding of FOH and BOH
- Point of sale (POS) system operation
- Spanish (native)
Languages
English
Full Professional
French
Limited Working
Spanish
Native or Bilingual
Certification
- Smart Serve 2021
- Food Handler 2021
- French DELF A2 2019
- Arterra Forklift Certified 2023
- Wine Appellations of Ontario Certificate 2022
- Introduction to Gender Based Analysis 2022
- First Aid Certification 2023
Timeline
Winery Supervisor
Jackson-Triggs Estate Winery
01.2023 - Current
Winery Associate
Jackson-Triggs Estate Winery
01.2021 - 01.2023
Commercial Real Estate Broker
GICSA
01.2017 - 01.2020
Restaurant Supervisor
Si us plau Group
01.2010 - 01.2017
Cook
Naos Restaurant
01.2010 - 2010
Bachelor of Arts - Restaurant Management
Anahuac University Mexico
Diploma - Culinary Management (Co-op)
Niagara College Canada
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