Ana Mendes
Waterloo,ON
Summary
Dedicated Administrative Assistant with over three successful years of clerical experience in busy office environments. Excels in file management, managing mail and staff support. Dependable and quick-learning team player with effective communication, organization skills and strong attention to detail.
Overview
12
12
years of professional experience
Work History
Cleaning Team Leader
GDI Integrated Facility Services
Waterloo
05.2023 - 04.2024
- Trained and supervised staff members for optimal performance in daily cleaning tasks.
- Managed records and documentation for payroll, inventory control and workflow.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Maintained clean and comfortable environments by vacuuming, dusting, cleaning washrooms and coffee stations.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Lobby Concierge
Domclean Ltd
Waterloo
03.2022 - 04.2023
- Explained security policies and procedures to visitors and employees to promote confidence and safety.
- Provided exceptional customer service by anticipating employees and visitors needs and proactively offering assistance throughout their day of work.
- Assisted security desk operations as needed.
- Created a welcoming atmosphere in the lobby area by maintaining cleanliness and engaging with employees and visitors as they entered or exited the property.
Assistant Manager
Tootsies Shoe Market
Kitchener
09.2019 - 03.2022
- Processed online orders.
- Managed inventory levels to minimize stock outs while reducing overhead costs.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members by offering guidance/support in their assigned roles.
Administrative Assistant
City Hall
Portugal
01.2015 - 02.2018
- Supported executive staff through data entry, scheduling meetings and maintaining files up to date for more efficient office workflow.
- Archived documentation and projects into fond archive.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Promptly received and forwarded incoming phone calls, emails and letters to appropriate staff.
- Assisted coworkers and staff members with special tasks on daily basis.
Cashier
Supermarket Sol Mar
Portugal
10.2013 - 09.2014
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Skilled at working independently and collaboratively in team environment.
Daycare Worker
DomcleanDaycare O Cogumelo
Portugal
01.2012 - 12.2012
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained compliance with all state licensing requirements and daycare policies to ensure safe, secure environment for children under care.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
High School Diploma -
Secondary School of Vila Franca Do Campo
Portugal06-2013
Skills
- Professional and Courteous
- Customer Service
- Teamwork and Collaboration
- Flexible and Adaptable
- Excellent Communication
- Organization
- Goal-Oriented
- Reliability
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
Timeline
Cleaning Team Leader
GDI Integrated Facility Services
05.2023 - 04.2024
Lobby Concierge
Domclean Ltd
03.2022 - 04.2023
Assistant Manager
Tootsies Shoe Market
09.2019 - 03.2022
Administrative Assistant
City Hall
01.2015 - 02.2018
Cashier
Supermarket Sol Mar
10.2013 - 09.2014
Daycare Worker
DomcleanDaycare O Cogumelo
01.2012 - 12.2012
High School Diploma -
Secondary School of Vila Franca Do Campo
References
References available upon request.
References
References available upon request.
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