Ana Marroquin
Barrie,ON - Ontario
Summary
Dynamic and results-driven professional with extensive experience in customer service and team management at Montana's Cookhouse. Proven ability to enhance guest relations through excellent service and problem-solving skills. Adept at multitasking and maintaining high standards of food safety, contributing to improved customer satisfaction in fast-paced environments.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Buffet Server
LE CHAT CATERING
06.2024 - 08.2024
- Assisted with food and beverage service, ensuring prompt and courteous interactions.
- Set up and maintained buffet stations to ensure cleanliness and presentation standards.
- Provided support to guests by answering questions regarding the menu.
- Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
- Enhanced customer satisfaction by providing attentive and efficient service during busy buffet hours.
- Adapted quickly to changing situations during peak hours, maintaining efficiency.
Elections Officer
Elections Canada
11.2019 - 11.2019
- During the two weeks process I assisted in the preparation and execution of electoral processes, ensuring compliance with regulations.
- Supported voter registration efforts, effectively addressing inquiries and providing information.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Collaborated with team members to distribute materials and resources at polling stations.
- Counted ballots to prepare official reports of election results.
- Closed voting booths by sealing ballot boxes and turning in votes.
Restaurant Shift Manager
Montana's Cookhouse
03.2012 - 08.2019
- Trained and mentored staff on customer service protocols and food preparation techniques.
- Supervised daily restaurant operations, ensuring compliance with health and safety standards.
- Managed inventory levels, in the restaurant when needed.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- part of the health and safety team.
- worked in the kitchen when needed.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Fostered culture of teamwork, leading by example and encouraging open communication.
Education
High School Diploma -
James Cardinal Macguigan
North YorkNo Degree - Businees
Humber College
TorontoSkills
- Excellent customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Decision-making
- Relationship building
- Safe food handling
- Guest relations
- Performance improvement
- Beverage preparation
Languages
English
Full Professional
Spanish
Full Professional
French
Limited Working
Certification
Updated Smart Serve certificate.
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
Timeline
Buffet Server
LE CHAT CATERING
06.2024 - 08.2024
Elections Officer
Elections Canada
11.2019 - 11.2019
Restaurant Shift Manager
Montana's Cookhouse
03.2012 - 08.2019
High School Diploma -
James Cardinal Macguigan
No Degree - Businees
Humber College