Ana Marroquin
Barrie,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Elections Officer
Elections Canada
11.2019 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Restaurant Shift Manager
Montana's Cookhouse BBQ & Bar
03.2012 - 08.2019
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
Bartender/Server Assistant
Montana's Cookhouse
03.2010 - 02.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
No Degree - Business Management
Humber College
Toronto, ON08.1995
High School Diploma -
James Cardinal McGuigan Catholic High School
Toronto, ON06.1993
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Critical Thinking
- Excellent Communication
- Dependable and Responsible
- Calm Under Pressure
- Decision-Making
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Elections Officer
Elections Canada
11.2019 - 11.2019
Restaurant Shift Manager
Montana's Cookhouse BBQ & Bar
03.2012 - 08.2019
Bartender/Server Assistant
Montana's Cookhouse
03.2010 - 02.2012
No Degree - Business Management
Humber College
High School Diploma -
James Cardinal McGuigan Catholic High School
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