ANA MARIA LOURDES BELTRAN
Edmonton
Summary
Detail-oriented Logistics Coordinator & Food Service Supervisor with expertise in optimizing transportation processes and in coordinating food service operations. Proven ability to effectively manage staff, improve supply chain efficiency, and maintain safety and service standards. Dedicated to ensuring timely delivery, resolving issues, and promoting clear communication across teams. Skilled in training staff, managing inventory, and delivering high-quality service in fast-paced environments. Committed to continuous improvement and aligning with organizational goals.
Overview
20
20
years of professional experience
Work History
Freight Forwarder
BBE Expediting
07.2024 - Current
- Schedules and coordinates truck loading operations, ensuring optimal use of space and efficient loading processes
- Monitors and verify that all loads meet safety and compliance standards
- Acts as the main point of contact to the account regarding freight loading, and transportation logistics
- Provide timely updates on shipment status and resolve any issues that may arise
- Prepare and maintain shipping documents, including bills of lading and delivery receipts
- Handles the account’s inquiries on freights and transportation in a professional manner
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Negotiated favorable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
Shift Supervisor
A&W Canada Restaurant
05.2023 - Current
- Supports upper management in daily operations for service and quality standards
- Addresses customer complaints and escalated issues to senior management
- Collaborates with team members to improve performance and implement training updates
- Coordinates shift workers for inventory receiving auditing and restocking
- Performs front & drive through cashiering and counting cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Completes opening and closing duties to facilitate business operations
Move Coordinator
Compass Relocation Ltd.
10.2023 - 05.2024
- Guided customers through the customs documentation process and import/export regulations, ensuring efficient and smooth relocations
- Ensured data accuracy and cost precision while documenting moves using Compass' systems and protocols to enhance logistics operations
- Regularly communicated relocation status updates to all parties, ensuring clear and effective communication for informed decision-making
- Calculated and managed shipping, storage, and demurrage charges, optimizing cost efficiency and reducing delays
- Provided administrative support to the Customer Service and Sales departments, enhancing overall departmental efficiency
- Cultivated positive relationships through effective communication and professional conduct, promoting a collaborative and supportive work environment
- (Remote)
Relocation Specialist
Sanelo, Santa Fe Relocations
06.2023 - 09.2023
- Effectively handled move coordination, provided professional guidance to customers on issues such as required customs documentation and regulations for import and export shipments
- Efficiently prepared move pricings & quotations based on existing tariffs and ensured negotiations were being handled well to guarantee business and the required profit margins as directed by the company are being achieved
- Maintained data integrity, cost accuracy and move records through the organization's systems and procedures
- Completed duties relative to the position, which included: submitting Assignees' claims, promptly & accurate billing and other ad-hoc tasks as assigned
- EOR: EPG Payroll and HR Canada, Ltd
- (Remote)
Individual Contractor for Sanelo UK
02.2023 - 06.2023
- Effectively handled move coordination, provided professional guidance to customers on issues such as required customs documentation and regulations for import and export shipments
- Efficiently prepared move pricings & quotations based on existing tariffs and ensured negotiations were being handled well to guarantee business and the required profit margins as directed by the company are being achieved
- Maintained data integrity, cost accuracy and move records through the organization's systems and procedures
- Completed duties relative to the position, which included: submitting Assignees' claims, promptly & accurate billing and other ad-hoc tasks as assigned
- (Remote)
Senior Global Move Specialist
Santa Fe Moving & Relocations
10.2021 - 02.2023
- Coordinated and guided customers in complying with customs documentation and import/export regulations, ensuring seamless relocations
- Maintained data integrity, ensured cost accuracy, and recorded moves using Santa Fe's systems and procedures, optimizing logistics operations
- Proactively updated all parties on relocation status, facilitating effective communication and informed decision-making
- Calculated shipping, storage, and demurrage charges, maximizing cost efficiency and minimizing delays
- Submitted assignees' claims, ensured prompt and accurate billing, and fulfilled other ad-hoc tasks, streamlining administrative processes
- Fostered positive working relationships through effective communication and courteous conduct, promoting a collaborative and supportive environment
Team Lead - Client Service
Crown Worldwide GBS
03.2020 - 10.2021
- Trained and coached new and existing members of the Client Services Team
- Collaborated with the Client Services Manager to implement communication strategies and process improvements
- Escalated and resolved service issues as the point of accountability
- Managed team performance by setting measurable objectives, creating development plans, and conducting performance reviews
- Maintained compliance with data integrity and managed relocation caseloads
- Prepared precise pricings and quotations, accurately entering financial data in company systems
- Collaborated closely with the Billing Team to meet KPIs and produce timely sales invoices
Relocation Consultant
Asian Tigers Mobility
05.2019 - 03.2020
- Managed international and domestic household goods and personal effects shipments, guiding customers on customs clearance documentation and regulations
- Proactively resolved issues and addressed complaints as the primary point-of-contact for the assignee
- Monitored shipments closely and provided daily updates to assignees
- Ensured timely and accurate billing for all services provided
Interim Team Leader
Hong Kong Office, GPMI - Santa Fe Relocation
05.2017 - 05.2019
- Coordinated international moves and advised customers on customs documentation and import/export regulations to ensure compliance and timely delivery
- Conducted staff meetings, delegated tasks, and communicated changing priorities to ensure team alignment and efficiency
- Fostered open and professional relationships with team members to facilitate issue resolution and promote collaboration
- Monitored operations and implemented process improvements to ensure adherence to procedures and KPI targets
- Optimized customer engagement and satisfaction by delivering excellent service and proactively addressing customer concerns
- Trained and mentored employees to enhance their skills and maximize team performance
- Served as team lead, enforcing company policies, answering questions, and facilitating the onboarding of new staff
Import/Export Associate
DB Schenker MACC, Inc
06.2015 - 11.2016
- Coordinated international shipments and processed shipping documents, including those for Dangerous Goods, strictly adhering to International Maritime Dangerous (IMDG) code regulations
- Arranged transport with sub-contractors, made outbound container bookings, and booked LCL and airfreight shipments
- Maintained accurate cargo records of amount, weight, and dimensions
- Liaised with transportation and shipping services to determine logistics details, ensuring timely delivery of goods
- Facilitated the import and export of commodities by managing shipment paperwork and complying with customs regulations
Process Expert for Damco Ocean Export Operations
Maersk Global Service Centres
05.2005 - 01.2015
- Provided excellent coordination with warehouse & operations teams, and origin & destination agents for the efficient and smooth transshipment of cargoes
- Efficiently delivered logistics through data management, prepared shipping declarations and other shipping documents such as Bill of Ladings and Forwarder Cargo Receipts
- Secured space allocations with shipping lines/carrier
- Prepared Transport Documents
- Other ad-hoc activities
Education
Master's Degree - Clinical Psychology
Polytechnic University of The Philippines, Graduate School
Manila, PH05.2015
Bachelor's Degree - Political Science, Public Administration
Polytechnic University of The Philippines
Manila, PH11.2001
Skills
- Safety Procedures
- Work Planning and Prioritization
- Coordinating Daily Operations
- Safety Awareness
- Customer Service
- MS Office
- Computer Skills
- Relationship Building
- Continuous Improvement
- Transportation planning
- Freight consolidation
- Documentation management
- Cross-border coordination
- Food preparation
- Staff supervision
- Kitchen staff coordination
- Food safety compliance
- Ordering supplies
- Sanitation standards
Languages
English
Full Professional
Timeline
Freight Forwarder
BBE Expediting
07.2024 - Current
Move Coordinator
Compass Relocation Ltd.
10.2023 - 05.2024
Relocation Specialist
Sanelo, Santa Fe Relocations
06.2023 - 09.2023
Shift Supervisor
A&W Canada Restaurant
05.2023 - Current
Individual Contractor for Sanelo UK
02.2023 - 06.2023
Senior Global Move Specialist
Santa Fe Moving & Relocations
10.2021 - 02.2023
Team Lead - Client Service
Crown Worldwide GBS
03.2020 - 10.2021
Relocation Consultant
Asian Tigers Mobility
05.2019 - 03.2020
Interim Team Leader
Hong Kong Office, GPMI - Santa Fe Relocation
05.2017 - 05.2019
Import/Export Associate
DB Schenker MACC, Inc
06.2015 - 11.2016
Process Expert for Damco Ocean Export Operations
Maersk Global Service Centres
05.2005 - 01.2015
Bachelor's Degree - Political Science, Public Administration
Polytechnic University of The Philippines
Master's Degree - Clinical Psychology
Polytechnic University of The Philippines, Graduate School
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