Ana Mahar
Beauharnois
Summary
Dynamic customer service professional with extensive experience at National Bank of Canada, adept at conflict mediation and problem resolution. Proven track record of enhancing customer loyalty through empathetic interactions and effective training of new employees. Skilled in critical thinking and data entry, consistently delivering exceptional service in high-pressure environments.
Offering strong communication skills and natural ability to connect with people, eager to learn and develop in aviation environment. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in the Initial trainer role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
National Bank of Canada
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Flight Attendant
PAL Airlines
10.2023 - 05.2024
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
Flight Attendant
Air Canada Rouge
08.2022 - 10.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
Education
High School Diploma -
Heritage Regional High School
Longueuil, QC06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict mediation
- Training new employees
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
National Bank of Canada
06.2024 - Current
Flight Attendant
PAL Airlines
10.2023 - 05.2024
Flight Attendant
Air Canada Rouge
08.2022 - 10.2023
High School Diploma -
Heritage Regional High School
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