Ana Lopez
Lynwood
Summary
Accomplished professional with a proven track record at DoorDash, excelling in customer service and problem-solving. Demonstrated ability to manage multiple tasks efficiently, enhancing customer satisfaction by 20%. Adept at navigating complex situations with analytical thinking and adaptability, ensuring optimal outcomes and fostering positive client relationships.
Experienced with local and regional food delivery routes, ensuring timely and accurate deliveries. Utilizes effective communication and problem-solving skills to handle dynamic delivery scenarios. Track record of maintaining excellent customer service and punctuality.
Overview
19
19
years of professional experience
Work History
Food Delivery Driver
DoorDash
02.2021 - Current
- Delivered food orders promptly, ensuring customer satisfaction and timely service.
- Navigated routes efficiently using GPS technology for optimal delivery performance.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained cleanliness and organization of delivery vehicle to ensure safety and professionalism.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Adapted quickly to changes in delivery schedules or customer requests with flexibility.
Food Delivery Driver
Uber Eats
02.2021 - Current
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Increased repeat business by providing friendly and professional service to customers.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Communicated proactively with management about potential issues or delays in delivery times.
Instacart Shopper
Instacart
03.2020 - Current
- Executed efficient shopping routes to maximize order fulfillment and customer satisfaction.
- Maintained accurate inventory records while selecting items for diverse customer needs.
- Collaborated with customers to clarify special requests and preferences for grocery orders.
- Streamlined order processing by utilizing app features for real-time updates and communication.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Property Manager
Acosta Broadway Estates
01.2020 - 06.2025
- Oversaw property operations, ensuring compliance with regulations and standards.
- Developed and implemented strategic marketing plans to optimize occupancy rates.
- Managed vendor relationships, negotiating contracts for maintenance and services.
- Conducted regular property inspections to identify maintenance needs and improve tenant satisfaction.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Bank Teller
Chase Bank
12.2006 - 06.2008
- Processed customer transactions efficiently using advanced banking software.
- Maintained accurate cash drawer balances during daily operations.
- Assisted customers with account inquiries, providing tailored solutions.
- Trained new tellers on bank policies and transaction procedures.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Implemented best practices for customer service, enhancing satisfaction scores.
Education
Associate of Arts - Business
Compton College
Compton, CA02-2027
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Multitasking
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Delivery Driver
DoorDash
02.2021 - Current
Food Delivery Driver
Uber Eats
02.2021 - Current
Instacart Shopper
Instacart
03.2020 - Current
Property Manager
Acosta Broadway Estates
01.2020 - 06.2025
Bank Teller
Chase Bank
12.2006 - 06.2008
Associate of Arts - Business
Compton College