Ana Lepe
San Fernando
Summary
Hardworking and passionate job seeker with strong customer service skills eager to secure customer service representative position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Store Supervisor
Whole Food Market
12.2004 - 08.2024
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Streamlined checkout processes to minimize wait times and enhance overall customer experience.
- Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
- Prevented loss due to theft or damage by implementing robust security measures and closely monitoring store activities.
- Increased operational efficiency by delegating tasks effectively among team members based on individual strengths.
- Boosted sales performance by implementing strategic merchandising plans and promotional displays.
- Ensured compliance with all relevant health codes, safety regulations, company policies throughout the front-end operations of the store.
- Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
- Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
- Trained new employees on store policies, procedures, and sales techniques, contributing to their success in the role.
- Conducted regular team meetings to review sales performance, discuss areas for improvement, and share best practices.
- Assisted customers with product inquiries, offering expert advice, recommendations, or alternatives when needed.
- Collaborated with management to devise strategies for achieving store targets and maximizing profitability.
- Managed cash handling procedures accurately, reconciling daily transactions and maintaining financial records in compliance with company policies.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Belmont Senior High School
Los Angeles, CA06.1993
Skills
- Customer Service
- Staff Supervision
- Multitasking and Organization
- Store Opening and Closing
- Problem-Solving
- Employee Training
- Friendly and Positive
- Cash Management
- Bank and Safe Deposits
- Spanish Speaker
Timeline
Store Supervisor
Whole Food Market
12.2004 - 08.2024
High School Diploma -
Belmont Senior High School
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