Ana Karanfilova
Mississauga,ON
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
18
18
years of professional experience
Work History
Senior Sales Administrator
CHARTRIGHT AIR INC
MISSISSAUGA, ON
01.2022 - Current
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and maintained sales environment to support business objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Prepared sales production reports for senior management.
- Attended trade shows for in-person engagement and network building.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Developed and implemented new sales strategies to update product lines.
Travel Agent Trainer & New Talent Development
THE TRAVEL AGENT NEXT DOOR
TORONTO, ON
10.2015 - 12.2021
- Conducted mandatory training of experienced agents who join the organization (6-8 hours per week), also facilitating training sessions for agents who are new in the travel industry
- Successfully taught new agents how to grow and manage their database, while running monthly “Business Building Series” training with a dynamic array of industry-relevant topics such as generating new leads, managing local markets, time management, and more
- Led “Subject Matter Expert” training sessions in coordination with a specific supplier, while conducting timely routine surveys to determine areas and topics of training needed
- Invented and sent Training Newsletter on weekly basis with all training and product updates, while facilitating independent contractors on a one-on-one basis as per their unique requirements
- Coordinated and managed annual product training plan with various supplier representatives
- Implemented and ensured compliance with all operating procedures, processes, and policies
- Coordinated routine communications with agents, corporate staff, internal departments, and contractors in an empathetic, efficient, and timely manner
- Resolved complex issues by determining the needs of the agents and offering favorable solutions
- Maintained contact and followed up on problems that required special handling
- Routinely provided constructive criticism to agents for skills development and refinement, while analyzing sales reports for individual agents and suppliers and working with industry partners to grow their sales per ascertained goals
- Researched and responded to agents’ inquiries and explained transactions to their satisfaction
- Developed comprehensive training content suitable for both new to the industry and well-experienced agents
- Kept refresher training sessions regularly, as well as constantly conducted surveys to determine the training needs and find out new topics of interest
- Established effective guidance for agents towards developing their brand and marketing themselves via Social Media channels and proliferating strong brand imagery and audience traction
- Routinely organized supplier and tourist boards product training via Webinars, while developing incentives in coordination with suppliers to grow sales on both ends (agent and supplier)
- Run monthly sales reports and conducted key performance assessments on an individual basis
- Constantly collected feedback on my performance both from agents and upper management
- Contributed to overall company growth and performance
- Implemented “Manager Performance Assessment” where employees review managers’ performance and actions by providing feedback to create a better open-door policy and overall employee happiness and prevent high staff turnover
Operations Coordinator
BLYTH EDUCATION
TORONTO, ON
11.2014 - 10.2015
- Spearheaded ground transportation, accommodation, meals, and sightseeing for large groups, while negotiating rates with existing suppliers and sourcing new local supplier partners globally
- Exceeded targets, team goals, and overall organizational objectives with a strong drive and focus
- Oversaw new product development initiatives, while managing multi-destination arrangements, hiring program managers and support staff with clear directions on how to lead the groups
- Successfully managed logistics for Blyth Global High School – the group traveling for the whole school year, while assisting the Student Services department with issues and resolving them with tact
- Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent, and empathetic fashion
- Increased quality and efficiency through the continual application of a robust work ethic
Europe Product Manager
Escapades by Huntington Travel
08.2013 - 11.2014
Purchasing Coordinator
Kensington Tours
Toronto, ON
07.2012 - 08.2013
Office Administrator
Travel Counsellors Canada
Toronto, ON
05.2010 - 04.2012
Travel Agent/Branch Manager
SellOffVacations.com
Brampton, ON
06.2006 - 05.2010
Education
Bachelor of Adult Education - Adult Education And Instructor Development
Brock University
St. Catharines, ON02.2012
Diploma - Travel Agent Marketing
IATA
04.2009
Certificate -
TICO
06.2008
Diploma - Tourism -Travel Studies
International Career College
04.2008
Bachelor of Arts - Economics And Geography
McMaster University
Hamilton, ON06.2006
Skills
- Product and Service Management
- Sales Tracking
- Profit and Revenue-Generating Strategies
- Sales Program Coordination
- Customer Complaint Resolution
- Team Recruiting and Onboarding
- Problem Solving
- New Employee Training
- Sales Leadership Development and Implementation
- Training Program Modification
- Training Needs Analysis
- Personal Development Sessions
- Staff Training
- Training Program Design
- Documentation Skill
- Documentation And Reporting
- Presentations And Demonstrations
- Subject Matter Expertise
- Strategic Thinker
- Written And Oral Communication
- Business Administration
- Product Development
- Process Evaluations
- Sales Leadership Development
- Curriculum Design
- Training Manual Creation
- Staff Development Plans
- Workflow Coordination
- Adult Learning Theories
- Team Collaboration
- Training Delivery
- Training Material Assessment
- Program Optimization
- Training Curriculum Development
- Remote Learning
- Classroom Training
Affiliations
- Health and Wellness
- Motivational Speaking
Timeline
Senior Sales Administrator
CHARTRIGHT AIR INC
01.2022 - Current
Travel Agent Trainer & New Talent Development
THE TRAVEL AGENT NEXT DOOR
10.2015 - 12.2021
Operations Coordinator
BLYTH EDUCATION
11.2014 - 10.2015
Europe Product Manager
Escapades by Huntington Travel
08.2013 - 11.2014
Purchasing Coordinator
Kensington Tours
07.2012 - 08.2013
Office Administrator
Travel Counsellors Canada
05.2010 - 04.2012
Travel Agent/Branch Manager
SellOffVacations.com
06.2006 - 05.2010
Bachelor of Adult Education - Adult Education And Instructor Development
Brock University
Diploma - Travel Agent Marketing
IATA
Certificate -
TICO
Diploma - Tourism -Travel Studies
International Career College
Bachelor of Arts - Economics And Geography
McMaster University
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