Ana Jonsson
Tracy
Summary
Enthusiastic professional well-versed in interior design. Offering sophisticated taste and unique design style.
Overview
15
15
years of professional experience
2025
2025
years of post-secondary education
Work History
Sales Associate- oulet
RH
Pleasanton
03.2026 - Current
- Collaborated with team members to enhance customer shopping experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
Antique Dealer/Store Owner
Walnut Creek Mercantile
Walnut Creek
01.2020 - 03.2026
- Curated diverse antique collections for retail display and client consultations.
- Researched historical significance and provenance of various antique items.
- Negotiated purchasing agreements with suppliers for unique antique pieces.
- Developed marketing strategies to promote special events and sales initiatives.
- Trained new staff on best practices in customer service and product knowledge.
- Collaborated with local artisans to host workshops focused on antique restoration techniques.
- Made appointments with interested customers according to schedule availability.
- Ran credit card batches and balanced deposits on daily basis.
- Inspected incoming shipments for quality control purposes.
- Secured products during transport to prevent damage.
- Provided expert advice on the value of particular antiques.
- Photographed each item prior to sale for archival purposes.
- Established pricing policies based on market trends and customer demand.
- Managed finances associated with running an antique business.
- Attended trade shows to acquire new merchandise.
- Purchased antiques from private owners and auctions.
- Advertised current stock through print media, online listings, and word-of-mouth referrals.
- Developed relationships with customers, auction houses, and other dealers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
Antique Dealer
Shabby creek on Main
Walnut Creek
05.2013 - 03.2020
- Managed inventory by categorizing and organizing merchandise for retail display.
- Assisted customers with inquiries, providing detailed product knowledge and recommendations.
- Developed relationships with local artisans to expand product offerings in the store.
- Made appointments with interested customers according to schedule availability.
- Attended trade shows to acquire new merchandise.
- Purchased antiques from private owners and auctions.
- Organized and displayed antiques in shop to maximize sales potential.
- Developed relationships with customers, auction houses, and other dealers.
- Assessed antique items for authenticity and condition.
- Photographed each item prior to sale for archival purposes.
- Negotiated prices with sellers and buyers.
- Advertised current stock through print media, online listings, and word-of-mouth referrals.
- Analyzed customer feedback to improve customer service standards.
- Repaired or restored damaged pieces as needed.
- Conducted research to determine the provenance of items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Sales Agent
Omega
Fairfield
01.2011 - 04.2015
- Developed strong relationships with clients to enhance customer loyalty.
- Conducted market research to identify potential sales opportunities.
- Collaborated with team members to create effective sales strategies.
- Presented product information and benefits to prospective clients effectively.
- Analyzed competitor activities to adjust sales tactics accordingly.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
- Continuously met sales goals via strategic prospecting.
- Negotiated contracts with customers to secure sales deals.
- Identified opportunities for cross-selling additional products and services.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
Education
Bachelor of Arts - Art History
Universidad De Morón
Buenos Aires. Argentina 03.1989 - 03.2026
Escuela Modelo General Belgrano
Buenos Aires-Argentina Skills
- Excellent people skills
- Service oriented
- Business development
- Friendly and outgoing
- Listening skills
- Calm demeanor
- Presentation development
- Style recommendation
- Visual product development
- Visual design
- Space planning
- Graphic presentations
- Visual communication
- Customer service
- Product curation
- Art historical research
- Sales strategy development
- Project management
- Team collaboration
- Relationship building
- Lighting design
- Color theory
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate- oulet
RH
03.2026 - Current
Antique Dealer/Store Owner
Walnut Creek Mercantile
01.2020 - 03.2026
Antique Dealer
Shabby creek on Main
05.2013 - 03.2020
Sales Agent
Omega
01.2011 - 04.2015
Bachelor of Arts - Art History
Universidad De Morón
03.1989 - 03.2026
Escuela Modelo General Belgrano