Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Jonsson

Tracy

Summary

Enthusiastic professional well-versed in interior design. Offering sophisticated taste and unique design style.

Overview

15
15
years of professional experience
2025
2025
years of post-secondary education

Work History

Sales Associate- oulet

RH
Pleasanton
03.2026 - Current
  • Collaborated with team members to enhance customer shopping experiences.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained up-to-date knowledge of store merchandise and policies.

Antique Dealer/Store Owner

Walnut Creek Mercantile
Walnut Creek
01.2020 - 03.2026
  • Curated diverse antique collections for retail display and client consultations.
  • Researched historical significance and provenance of various antique items.


  • Negotiated purchasing agreements with suppliers for unique antique pieces.
  • Developed marketing strategies to promote special events and sales initiatives.
  • Trained new staff on best practices in customer service and product knowledge.
  • Collaborated with local artisans to host workshops focused on antique restoration techniques.
  • Made appointments with interested customers according to schedule availability.
  • Ran credit card batches and balanced deposits on daily basis.
  • Inspected incoming shipments for quality control purposes.
  • Secured products during transport to prevent damage.
  • Provided expert advice on the value of particular antiques.
  • Photographed each item prior to sale for archival purposes.
  • Established pricing policies based on market trends and customer demand.
  • Managed finances associated with running an antique business.
  • Attended trade shows to acquire new merchandise.
  • Purchased antiques from private owners and auctions.
  • Advertised current stock through print media, online listings, and word-of-mouth referrals.
  • Developed relationships with customers, auction houses, and other dealers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Used product knowledge to suggest items to match client needs.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.

Antique Dealer

Shabby creek on Main
Walnut Creek
05.2013 - 03.2020
  • Managed inventory by categorizing and organizing merchandise for retail display.
  • Assisted customers with inquiries, providing detailed product knowledge and recommendations.
  • Developed relationships with local artisans to expand product offerings in the store.
  • Made appointments with interested customers according to schedule availability.
  • Attended trade shows to acquire new merchandise.
  • Purchased antiques from private owners and auctions.
  • Organized and displayed antiques in shop to maximize sales potential.
  • Developed relationships with customers, auction houses, and other dealers.
  • Assessed antique items for authenticity and condition.
  • Photographed each item prior to sale for archival purposes.
  • Negotiated prices with sellers and buyers.
  • Advertised current stock through print media, online listings, and word-of-mouth referrals.
  • Analyzed customer feedback to improve customer service standards.
  • Repaired or restored damaged pieces as needed.
  • Conducted research to determine the provenance of items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Used product knowledge to suggest items to match client needs.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Sales Agent

Omega
Fairfield
01.2011 - 04.2015
  • Developed strong relationships with clients to enhance customer loyalty.
  • Conducted market research to identify potential sales opportunities.
  • Collaborated with team members to create effective sales strategies.
  • Presented product information and benefits to prospective clients effectively.
  • Analyzed competitor activities to adjust sales tactics accordingly.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Developed relationships with customers by providing excellent customer service.
  • Continuously met sales goals via strategic prospecting.
  • Negotiated contracts with customers to secure sales deals.
  • Identified opportunities for cross-selling additional products and services.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.
  • Reviewed files, recordings, and other documents to obtain information to respond to requests.

Education

Bachelor of Arts - Art History

Universidad De Morón
Buenos Aires. Argentina
03.1989 - 03.2026

Escuela Modelo General Belgrano
Buenos Aires-Argentina

Skills

  • Excellent people skills
  • Service oriented
  • Business development
  • Friendly and outgoing
  • Listening skills
  • Calm demeanor
  • Presentation development
  • Style recommendation
  • Visual product development
  • Visual design
  • Space planning
  • Graphic presentations
  • Visual communication
  • Customer service
  • Product curation
  • Art historical research
  • Sales strategy development
  • Project management
  • Team collaboration
  • Relationship building
  • Lighting design
  • Color theory

Languages

Spanish
Native/ Bilingual

Timeline

Sales Associate- oulet

RH
03.2026 - Current

Antique Dealer/Store Owner

Walnut Creek Mercantile
01.2020 - 03.2026

Antique Dealer

Shabby creek on Main
05.2013 - 03.2020

Sales Agent

Omega
01.2011 - 04.2015

Bachelor of Arts - Art History

Universidad De Morón
03.1989 - 03.2026

Escuela Modelo General Belgrano
Ana Jonsson