Ana House
Vallejo,CA
Summary
Transformational healthcare leader with over 19 years of progressive experience within Kaiser Permanente, advancing from frontline operations to multi-departmental management. Demonstrated expertise in patient care experience, policy implementation, regulatory compliance, ethics, staff development, and organizational governance. Proven record of driving cultural transformation, improving care experience scores, and sustaining compliance excellence. Recognized for fostering collaboration, transparency, and accountability across clinical and administrative teams. Currently pursuing NEA-BC, CPAN, and CAPA certifications to further strengthen enterprise leadership readiness.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nurse Manager – PACU, ASU, PES, and Pediatric MRI
Kaiser Permanente Oakland Medical Center
06.2022 - Current
- Provide strategic and operational leadership for four perioperative departments (93 direct reports, including 2 ANMs), ensuring adherence to Title 22, Joint Commission, and Kaiser policies.
- Lead workflow redesigns that streamlined transitions between Pre-Op, OR, and PACU, encompassing adult, pediatric, and out-of-OR procedures (IR, Pediatric MRI).
- Directed policy alignment and compliance readiness, leading a successful Joint Commission survey in 2022 with zero findings.
- Championed a department-wide culture transformation, improving morale, retention (>85%), and collaboration through transparent communication and accountability.
- Elevated OAS CAHPS “Recommend Facility” scores from the 24th to the 84th percentile, moving the site from last in NCAL to 11th out of 29 facilities.
- Founded the NCAL PACU Managers Peer Support Group, promoting regional consistency, shared best practices, and compliance alignment.
- Partner with anesthesia and surgical leadership to ensure operational efficiency, regulatory compliance, and continuous improvement.
- Lead staff development, succession planning, and cross-training programs aligned with enterprise learning and compliance strategies.
- Drive fiscal stewardship initiatives that increase productivity and resource efficiency within Perioperative Services.
Assistant Nurse Manager – 10 South Hybrid Unit (Post-Op / Med-Surg / Oncology)
Kaiser Permanente Oakland Medical Center
08.2021 - 06.2022
- Provided operational and compliance leadership for a hybrid surgical-oncology unit (50–90+ employees).
- Founded the “Angels for Advocacy” Care Experience Committee, embedding Kaiser’s Connection Bundle into daily practice, significantly improving HCAHPS results.
- Sustained and enhanced the “Chemo-Recap” communication process, ensuring compliance through PM shift rounds and strengthening interdisciplinary coordination.
- Created a narcotic count compliance plan; identified and resolved a diversion event in collaboration with Pharmacy, HR, and Compliance.
- Advanced workforce development, expanded EKG training, supported RN III advancement, and facilitated new RHC onboarding.
- Developed and launched the “Courageous ANMs” Leadership Initiative at East Bay Medical Center, building leadership capacity and peer support among assistant nurse managers.
- Represented multiple units on weekend staffing calls, ensuring ratio compliance and accurate reporting.
- Earned Oncology Nursing Certification, reinforcing specialty and regulatory expertise.
Assistant Nurse Manager – 10N Medical / Telemetry Post-Operative Unit
Kaiser Permanente Oakland Medical Center
02.2021 - 08.2021
- Oversaw daily operations for a high-acuity Med/Telemetry post-op floor, ensuring compliance with Title 22, Joint Commission, and Kaiser policies.
- Led the Fall-Risk Committee, implementing data-driven interventions that improved patient safety and reduced falls.
- Provided hospital-wide coverage during weekends, managing staffing calls, patient assignments, and ratio compliance across multiple adult units.
- Developed and trained RHCs; supported PCT and RN skill advancement through policy-based education.
- Maintained ERAS ambulation scores ≥ 5.0, exceeding performance standards for post-op recovery.
- Collaborated with thoracic surgeons, hospitalists, and interdisciplinary teams to optimize patient outcomes.
Registered Nurse – 10N Medical / Telemetry Post-Operative Unit
Kaiser Permanente Oakland Medical Center
01.2016 - 02.2021
- Delivered evidence-based care to complex cardiac and post-thoracic surgical patients requiring advanced telemetry monitoring.
- Frequently served as Charge Nurse and Break Relief Nurse, coordinating staffing and supporting colleagues while maintaining a full patient load.
- Led and participated in unit-based committees focused on safety, patient experience, and quality improvement.
- Led the Fall-Risk and Patient Safety Committee, implementing evidence-based interventions that reduced patient falls by 48% within six months of program launch and strengthened adherence to hospital-wide safety standards.
- Ensured precise medication administration, cardiac drip titration, and documentation in accordance with clinical and regulatory standards.
- Responded effectively to emergent situations (Code Blue, arrhythmias), demonstrating calm leadership under pressure.
- Recognized for exceptional teamwork, dependability, and patient advocacy, consistently going above and beyond to support staff and patients.
Bed Control Clerk / House Supervisor Support
Kaiser Permanente
09.2012 - 01.2016
- Coordinated patient admissions, transfers, and repatriations from ED, PACU, and external facilities, optimizing bed utilization and throughput.
- Partnered with the House Supervisor to ensure regulatory ratio compliance and operational efficiency.
- Acted as a liaison across departments and external facilities to align patient placement with clinical needs and policy standards.
- Achieved an average 83% ED-to-Bed compliance rate, consistently meeting the organizational benchmark of placing admitted patients in a physical bed within 59 minutes of admission order (except during system-wide capacity holds)
- Monitored hospital capacity, resolved bottlenecks, and communicated real-time updates to leadership teams.
- Demonstrated judgment and composure under pressure while managing complex bed allocation and transfer logistics.
Mammography Receptionist
Kaiser Permanente
01.2011 - 09.2012
- Scheduled and confirmed diagnostic mammography appointments, maintaining data accuracy and compliance with HIPAA and patient privacy regulations.
- Provided exceptional patient service through clear communication, comfort measures, and education on procedure preparation.
- Verified insurance, processed co-pays, and managed documentation for imaging results in accordance with compliance protocols.
- Achieved 100% co-pay collection compliance for all mammography appointments, maintaining accurate records and supporting departmental fiscal accountability.
- Collaborated with radiologists and technologists to ensure workflow efficiency and timely patient processing.
Admitting Clerk
Kaiser Permanente
09.2006 - 01.2011
- Registered and admitted patients in accordance with Kaiser Permanente policies and regulatory standards, ensuring accuracy and efficiency across all admission types.
- Achieved a 100% completion rate for pre-surgical admissions through meticulous preparation, patient education, and coordination with surgical and nursing teams.
- Collected over 80% of hospital admission fees at point of service, consistently exceeding departmental benchmarks for accuracy, timeliness, and cash handling compliance.
- Verified insurance coverage and obtained authorizations to prevent treatment delays, working collaboratively with financial services and payer representatives.
- Coordinated patient transfers and discharges, ensuring smooth communication with nursing and medical teams for continuity of care.
- Educated patients and families on coverage, billing, and hospital policies, building trust and improving the care experience.
- Maintained error-free data entry and patient record accuracy, supporting compliance with HIPAA and internal audit standards.
- Recognized for professionalism, integrity, and a strong commitment to service excellence and policy adherence.
Education
Master of Science - Nursing Leadership
Grand Canyon University
Phoenix06-2025
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ12-2019
Skills
- Policy Governance Regulatory Compliance Ethics & Accountability Staff Development & Mentorship
- Patient Safety & Experience Cross-Functional Leadership Process Improvement Organizational Culture Transformation
- Strategic Planning Communication & Stakeholder Engagement Fiscal Stewardship Survey & Accreditation Readiness
- Patient Safety Management Care Experience Excellence Clinical Operations Optimization Change Management & Continuous Improvement Data-Driven Decision-Making Workforce Engagement & Succession Planning
Certification
- Registered Nurse (RN), California License – Expires October 2026
- Oncology Certified Nurse (OCN)
- Basic Life Support (BLS) – Expires February 2026
- Advanced Cardiac Life Support (ACLS) – Expires March 2026
- Pediatric Advanced Life Support (PALS) – Expires January 2026
- Pending Certifications: NEA-BC (Nurse Executive Advanced), CPAN (Certified Post-Anesthesia Nurse), CAPA (Certified Ambulatory Perianesthesia Nurse)
Timeline
Nurse Manager – PACU, ASU, PES, and Pediatric MRI
Kaiser Permanente Oakland Medical Center
06.2022 - Current
Assistant Nurse Manager – 10 South Hybrid Unit (Post-Op / Med-Surg / Oncology)
Kaiser Permanente Oakland Medical Center
08.2021 - 06.2022
Assistant Nurse Manager – 10N Medical / Telemetry Post-Operative Unit
Kaiser Permanente Oakland Medical Center
02.2021 - 08.2021
Registered Nurse – 10N Medical / Telemetry Post-Operative Unit
Kaiser Permanente Oakland Medical Center
01.2016 - 02.2021
Bed Control Clerk / House Supervisor Support
Kaiser Permanente
09.2012 - 01.2016
Mammography Receptionist
Kaiser Permanente
01.2011 - 09.2012
Admitting Clerk
Kaiser Permanente
09.2006 - 01.2011
Master of Science - Nursing Leadership
Grand Canyon University
Bachelor of Science - Nursing
Grand Canyon University
Professional Development & Leadership Initiatives
- Founder, NCAL PACU Managers Peer Support Group – fostering regional alignment and cross-facility collaboration.
- Developed and launched the “Courageous ANMs” Leadership Initiative – East Bay Medical Center; designed to enhance leadership development and succession readiness among Assistant Nurse Managers.
- Joint Commission Survey Lead (2022) – Achieved Zero Findings.
- Care Experience Champion – Improved OAS CAHPS “Recommend Facility” score from 24th to 84th percentile.
- Member, Fall-Risk & Patient Safety Committees – Led policy-based safety interventions and compliance improvements.
- Developer, Pediatric Recovery Training & Staff Competency Programs – Strengthened clinical capability and compliance within perioperative services.
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