Summary
Overview
Work History
Education
Skills
Timeline

Ana Herrera

London,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

  • Utilized professor office hours to clarify topics needing elaboration.
  • Took extensive notes to document lessons and further solidify learning objectives.

Customer Service Associate

Scotiabank Customer Contact Center
05.2021 - 11.2021
  • Promoted available products and services to customers during service, account management, and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly

Education

High School Diploma -

IAM, Bogota, Col
11.2020

Fashion Design -

Fanshawe College, London, ON
05.2025
  • Continuing education in fashion design

Skills

  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Correcting Discrepancies
  • MS Office Proficiency
  • Language: English

Timeline

Customer Service Associate - Scotiabank Customer Contact Center
05.2021 - 11.2021
IAM - High School Diploma,
Fanshawe College - Fashion Design,

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Ana Herrera