ANA HERNANDEZ
Fullerton
Summary
Professional growth has always been my goal. Passionate in every role that I acquired. Positive attitude it’s the key in making a great impact for a great company. Determined to leave a personal print everywhere I go. Confident of my professional and ethic skills.
Experienced with production management, focusing on optimizing operations and leading teams. Utilizes effective communication and problem-solving skills to maintain high standards of quality and efficiency. Knowledge of lean manufacturing principles and process improvement techniques, ensuring consistent and reliable production outcomes.
Overview
15
15
years of professional experience
Work History
Production Lead
Dr.Squatch
09.2023 - 06.2024
- Maintain an steady soap production
- Machine Operator
- Product Reports
- Quality Control
- Shipping and Receiving
- Trained new employees on equipment operation and safety protocols for efficient onboarding.
- Monitored inventory levels, ensuring materials availability for uninterrupted production runs.
- Conducted quality inspections to ensure finished products met company specifications and standards.
- Collaborated with cross-functional teams to address production issues and streamline operations.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Handled production line documentation for waste, downtime and output.
- Supervised daily production activities, ensuring adherence to quality and safety standards.
- Coordinated workflow among team members to optimize efficiency and meet production targets.
Administrative Assistant
Balec Group
03.2021 - 06.2025
- E-commerce
- Customer service
- Process orders through shipstation, Shipping orders using Ups, USPS, ONTRAC, FED-EX
- Processing Invoices on Quickbooks
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated with vendors to manage inventory levels and ensure timely fulfillment.
- Maintained organized inventory, ensuring timely restocking of shelves for optimal workflow.
- Checked each order for completeness and accuracy.
- Maintained detailed records of pulled items using inventory management software to ensure accuracy in reporting.
- Inventoried warehouse stock.
Insurance Agent
Alvarado Insurance & Tax Service
04.2023 - 01.2024
- Process Insurance Payments
- Endorsements
- Constant communication with insurers.
- Quoting
- Sell policies
- Customer service
- Accounting and tax services
- Provided expert guidance on policy options, ensuring clients made informed decisions for coverage.
- Cultivated strong relationships with clients, resulting in high levels of retention and satisfaction.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
CEO Assistant
HOME & MEDIA PRODUCTS LLC
10.2021 - 01.2022
- Provide assistance to CEO by making product contracts
- Requiring clients
- Collection calls.
- Payroll
- Providing materials and invoices for vendors
- Customer service
- Mentored senior leadership team, promoting professional development and succession planning within the organization.
- Assisted in the implementation of new payroll software, streamlining processes and improving efficiency.
- Coordinated with HR to verify employee information and support benefits administration tasks.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Utilized CRM systems to track accounts, document interactions, and monitor progress towards collections goals.
Recruiter
RAM-ROD STAFFING
05.2021 - 10.2021
- Front desk giving out applications
- Data entry
- Answering calls.
- Recruiting
- Filing
- Working on site.
- Utilized applicant tracking systems to streamline recruitment processes.
- Mentored junior recruiters, enhancing team performance and efficiency.
- Analyzed recruitment metrics to optimize sourcing channels and improve candidate quality.
- Built strong relationships with clients, ensuring alignment of staffing solutions with business needs.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Collates Room Supervisor
HOUDINI.INC
12.2018 - 12.2020
- Supervising all collate printers
- Attend and respond to all emails sent by corporate
- Shipping Amazon and Ontrac orders
- Sorting and scanning Packages
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Coordinated scheduling and resource allocation for optimal team performance.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
- Implemented workflow improvements that enhanced scanning accuracy and reduced turnaround time.
- Monitored inventory levels of scanning supplies, coordinating reorders as necessary.
Sales Agent and Floater
PROSPERA
02.2018 - 12.2020
- Personal loans
- Bill Payments
- Cash checks, bank deposits, money transfers.
- Supervise ten other locations
- Customers Service
- Assisted customers in navigating transfer services, enhancing user experience and satisfaction.
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Met or exceeded monthly targets for transaction volume while maintaining a low error rate.
- Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
- Managed a high volume of daily transactions without compromising quality or accuracy.
Warehouse Clerk
MAERSK SH
09.2010 - 08.2011
- Scan pallets using RF scanners
- Prepare shipments for dispatch and ensure accurate documentation for both incoming and outgoing freight
- Assist in shipping and receiving department
- Inventory and record of shipments
- Coordinated shipping and receiving activities, verifying documentation for compliance with regulations.
- Implemented safety protocols, reducing workplace incidents and enhancing employee awareness.
- Conducted regular audits of inventory levels, identifying discrepancies and facilitating corrective actions.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using rfscaners to update system.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
High School Diploma -
Administrative Assistant Certified - undefined
No Degree - Business Administration And Management
North Orange Continuing Education
Anaheim, CA05-2018
Skills
- Fast learner, self motivated, time management wisely, team player, great communication and understanding skills, multitasking, professional, leadership, responsible, reliable, well organized, trustworthy, able to work at a fast paced and under stress
- Microsoft, Word, Quantum, Quickbooks, Excel, Outlook, Payroll and Taxes knowledge
- With more than 10 years of customer service and clerical experience
- Quality control
- Troubleshooting
- Team coordination
- Quality assurance
- Manufacturing operations
- Basic math
- Workflow management
- Production scheduling
- Operations management
- Assembly and production
- Operations support
- Manufacturing
- Quality control guidelines
- Equipment monitoring
Languages
Spanish
Native or Bilingual
Timeline
Production Lead
Dr.Squatch
09.2023 - 06.2024
Insurance Agent
Alvarado Insurance & Tax Service
04.2023 - 01.2024
CEO Assistant
HOME & MEDIA PRODUCTS LLC
10.2021 - 01.2022
Recruiter
RAM-ROD STAFFING
05.2021 - 10.2021
Administrative Assistant
Balec Group
03.2021 - 06.2025
Collates Room Supervisor
HOUDINI.INC
12.2018 - 12.2020
Sales Agent and Floater
PROSPERA
02.2018 - 12.2020
Warehouse Clerk
MAERSK SH
09.2010 - 08.2011
Administrative Assistant Certified - undefined
High School Diploma -
No Degree - Business Administration And Management
North Orange Continuing Education
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