Ana Guttridge
Port Alberni,BC
Summary
Enthusiastic and hardworking employee with experience in many environments. Friendly and upbeat with strong problem solving and customer service skills. Willingness to constantly learn new things in order to ameliorate efficiency and expand expertise in the workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Petro's Pizza + Steakhouse
06.2022 - 05.2024
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Memorized menus to provide accurate information and helpful suggestions to guests.
- Prepared and served alcoholic and non alcoholic beverages.
- Promptly took orders and served food to guests, as well as cleared tables in a timely manner to ensure satisfaction for guests.
Lube Technician
Innisfail Chrysler
12.2022 - 07.2023
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Detailed dealership-owned vehicles including clean for delivery and reconditioning.
- Delivered parts to other stores around central alberta.
Sales Associate
Winners & HomeSense
09.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Crew Trainer
McDonald's
07 2020 - 09 2021
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
École Notre Dame High School
Red Deer, AB05.2022
Skills
- Multitasking
- Communication
Ability to carry out multiple tasks in an orderly fashion, even while under pressure Customer Service Demonstrates strong customer service skills by making sure customers feel at home, and ensure their needs are being met
Practices adequate communication to customers, co-workers and managers to guarantee everyone is on the same page
- Language
- Problem solving
Ability to communicate with both English speaking and French speaking people confidently
Handles challenging situations with calmness and professionalism Can effectively resolve customer
Certification
- Preserve Liquor Staff Training
September 9th, 2022
- Serving it Right BC
January 28th, 2024
Accomplishments
- Team Canada Junior Roller Derby
December 2022-July 2023
Timeline
Lube Technician
Innisfail Chrysler
12.2022 - 07.2023
Server
Petro's Pizza + Steakhouse
06.2022 - 05.2024
Sales Associate
Winners & HomeSense
09.2021 - 06.2022
Crew Trainer
McDonald's
07 2020 - 09 2021
High School Diploma -
École Notre Dame High School
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