Ana Guevara
3919 Ursula Ave #18
Summary
Dedicated and detail-oriented housekeeping professional with 5 years of experience in maintaining the highest standards of cleanliness and guest satisfaction in luxury hospitality environments. Proven ability to uphold to deliver impeccable room presentation and uphold five star service expectations. Skilled at training new team members,coordinating tasks efficiently, and communicating effectively with diverse teams to ensure seamless operations. Passionate about delivering exceptional guest experiences and ready to lead a team with a commitment to excellence ,quality and luxury standards.
Overview
8
8
years of professional experience
Work History
Turndown Attendant
Waldorf Astoria Beverly Hills
11.2023 - Current
- Supported housekeeping department in maintaining high-quality standards for overall hotel appearance and cleanliness.
- Provided exceptional hospitality by assisting guests with their inquiries, requests, or concerns related to their stay experience.
- Contributed to Waldorf Astoria's 5 star reputation for cleanliness and comfort by providing exceptional service to all guests.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
Housekeeper
Los Angeles Children's Hospital
06.2019 - 11.2023
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
- Upheld high standards of cleanliness in operating rooms, ensuring a sterile environment for surgical procedures following strict protocols.
- Collaborated effectively with the maintenance team to address building-related issues, ensuring a well-kept facility for patients and staff.
- Facilitated rapid room turnover times by efficiently preparing spaces for new patient admissions or transfers.
Coordinator/Server Assistant
Southern Fusion Catering
02.2017 - 08.2021
- Greeted guests in with friendliness and professionalism.
- Investigated complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in event setup and breakdown, ensuring a smooth transition between functions.
- Collaborated with team members to execute seamless catering events for clients.
- Helped chefs present food to event guests with strong attention to detail and presentation expertise.
Education
GED -
Upper Mississippi High School Academy
Saint Paul, MN06-2016
Skills
- Team Motivation and conflict resolution
- Upholding five-star service standards
- Ensuring adherence to luxury hotel Cleanliness standards
- Inspecting rooms and public spaces for perfection
- Anticipating guest needs and preference
- Managing guest requests and complaints
- Safe chemical handling
- Assignment management
- Furniture polishing techniques
Languages
Spanish
Full Professional
Timeline
Turndown Attendant
Waldorf Astoria Beverly Hills
11.2023 - Current
Housekeeper
Los Angeles Children's Hospital
06.2019 - 11.2023
Coordinator/Server Assistant
Southern Fusion Catering
02.2017 - 08.2021
GED -
Upper Mississippi High School Academy
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