Ana Grilo
Scarborough,ON
Summary
Hardworking and passionate worker with strong organizational skills.
Pursuing a full time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Crew Team Member
McDonald's
02.2025 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Security Guard
Strong Charon
09.2023 - 09.2024
- Conduct routine inspections of the premises to ensure the safety of personnel and premises security at a renowned 5-star Hotel and Resort.
- Consistently maintained alertness and concentration while engaging in prolonged periods of sitting, walking, standing and driving.
- Effectively handle problems by promptly assessing and communicating clear resolutions.
Retail Associate
Coviran Grilo & Henriques Lda.
11.2017 - 06.2023
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shop Owner
Lila PetShop
08.2021 - 08.2022
- Maintained a clean and welcoming store environment.
- Monitored product trends to adjust ordering and minimize excess inventory.
- Oversaw budgeting and expense management to maintain profitability and financial health.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Education
Private Security Training -
SegurInfo - Formação E Consultoria De Segurança
08-2023
Skills
- Highly observant and diligent with strong attention to detail and excellent problem solving abilities
- Self motivated to consistently provide first class results
- Works well under pressure
- Punctual and good time management skills
- Willing to learn and adapt if needed
- Dedicated and hardworking
- Works well in a team environment or independently
- Experience with customer services and working with POS system
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Crew Team Member
McDonald's
02.2025 - Current
Security Guard
Strong Charon
09.2023 - 09.2024
Shop Owner
Lila PetShop
08.2021 - 08.2022
Retail Associate
Coviran Grilo & Henriques Lda.
11.2017 - 06.2023
Private Security Training -
SegurInfo - Formação E Consultoria De Segurança
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