Ana Gonzalez De La Sancha
Santa Maria
Summary
Dynamic and detail-oriented professional with a proven track record at Good Day Orthodontics, excelling in customer service and problem resolution. Adept at managing patient records and enhancing workflow efficiency, I leverage strong communication skills to foster teamwork and ensure patient satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Accounts Payabales
Chrysler Dodge Jeep Ram
02.2023 - 04.2025
- Greeted visitors and directed them to appropriate personnel, enhancing customer service experience.
- Managed multi-line phone system, ensuring prompt and professional communication.
- Scheduled appointments and maintained calendar for office staff, improving workflow efficiency.
- Assisted in maintaining organized reception area, contributing to a welcoming environment.
- Supported administrative tasks such as filing and data entry, ensuring accurate record-keeping.
- Adapted quickly to new software systems for appointment booking and client management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Treatment Coordinator
Good Day Orthodontics
09.2020 - 04.2022
- Coordinated patient appointments, ensuring efficient scheduling and optimal workflow across treatment teams.
- Assisted patients in understanding treatment plans and financial options, enhancing overall patient satisfaction.
- Managed patient records using digital management systems to maintain accuracy and compliance with regulations.
- Collaborated with orthodontists to communicate treatment progress, addressing patient inquiries effectively.
- Resolved patient concerns proactively, contributing to a supportive and welcoming clinic atmosphere.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
Receptionist
Santa Maria Family Dentistry
06.2017 - 08.2018
- Greeted visitors and directed them to appropriate personnel, enhancing customer service experience.
- Managed multi-line phone system, ensuring prompt and professional communication.
- Scheduled appointments and maintained calendar for office staff, improving workflow efficiency.
- Assisted in maintaining organized reception area, contributing to a welcoming environment.
- Supported administrative tasks such as filing and data entry, ensuring accurate record-keeping.
- Adapted quickly to new software systems for appointment booking and client management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CA06.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Computer skills
- Organization and time management
- Problem resolution
Timeline
Accounts Payabales
Chrysler Dodge Jeep Ram
02.2023 - 04.2025
Treatment Coordinator
Good Day Orthodontics
09.2020 - 04.2022
Receptionist
Santa Maria Family Dentistry
06.2017 - 08.2018
High School Diploma -
Santa Maria High School