Dynamic and detail-oriented professional with a proven track record at Good Day Orthodontics, excelling in customer service and problem resolution. Adept at managing patient records and enhancing workflow efficiency, I leverage strong communication skills to foster teamwork and ensure patient satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Accounts Payabales
Chrysler Dodge Jeep Ram
02.2023 - 04.2025
Greeted visitors and directed them to appropriate personnel, enhancing customer service experience.
Managed multi-line phone system, ensuring prompt and professional communication.
Scheduled appointments and maintained calendar for office staff, improving workflow efficiency.
Assisted in maintaining organized reception area, contributing to a welcoming environment.
Supported administrative tasks such as filing and data entry, ensuring accurate record-keeping.
Adapted quickly to new software systems for appointment booking and client management.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Treatment Coordinator
Good Day Orthodontics
09.2020 - 04.2022
Coordinated patient appointments, ensuring efficient scheduling and optimal workflow across treatment teams.
Assisted patients in understanding treatment plans and financial options, enhancing overall patient satisfaction.
Managed patient records using digital management systems to maintain accuracy and compliance with regulations.
Collaborated with orthodontists to communicate treatment progress, addressing patient inquiries effectively.
Resolved patient concerns proactively, contributing to a supportive and welcoming clinic atmosphere.
Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Explained treatment choices to patients and helped determine best options.
Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Researched billing issues, scheduled appointments and verified insurance coverage.
Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
Receptionist
Santa Maria Family Dentistry
06.2017 - 08.2018
Greeted visitors and directed them to appropriate personnel, enhancing customer service experience.
Managed multi-line phone system, ensuring prompt and professional communication.
Scheduled appointments and maintained calendar for office staff, improving workflow efficiency.
Assisted in maintaining organized reception area, contributing to a welcoming environment.
Supported administrative tasks such as filing and data entry, ensuring accurate record-keeping.
Adapted quickly to new software systems for appointment booking and client management.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
PRODUCT SPECIALIST/Internet Sales Consultant at Los Angeles Chrysler Dodge Jeep RamPRODUCT SPECIALIST/Internet Sales Consultant at Los Angeles Chrysler Dodge Jeep Ram