Summary
Overview
Work History
Education
Skills
Timeline
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Ana Gonzalez De La Sancha

Santa Maria

Summary

Dynamic and detail-oriented professional with a proven track record at Good Day Orthodontics, excelling in customer service and problem resolution. Adept at managing patient records and enhancing workflow efficiency, I leverage strong communication skills to foster teamwork and ensure patient satisfaction. Committed to delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Accounts Payabales

Chrysler Dodge Jeep Ram
02.2023 - 04.2025
  • Greeted visitors and directed them to appropriate personnel, enhancing customer service experience.
  • Managed multi-line phone system, ensuring prompt and professional communication.
  • Scheduled appointments and maintained calendar for office staff, improving workflow efficiency.
  • Assisted in maintaining organized reception area, contributing to a welcoming environment.
  • Supported administrative tasks such as filing and data entry, ensuring accurate record-keeping.
  • Adapted quickly to new software systems for appointment booking and client management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Treatment Coordinator

Good Day Orthodontics
09.2020 - 04.2022
  • Coordinated patient appointments, ensuring efficient scheduling and optimal workflow across treatment teams.
  • Assisted patients in understanding treatment plans and financial options, enhancing overall patient satisfaction.
  • Managed patient records using digital management systems to maintain accuracy and compliance with regulations.
  • Collaborated with orthodontists to communicate treatment progress, addressing patient inquiries effectively.
  • Resolved patient concerns proactively, contributing to a supportive and welcoming clinic atmosphere.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.

Receptionist

Santa Maria Family Dentistry
06.2017 - 08.2018
  • Greeted visitors and directed them to appropriate personnel, enhancing customer service experience.
  • Managed multi-line phone system, ensuring prompt and professional communication.
  • Scheduled appointments and maintained calendar for office staff, improving workflow efficiency.
  • Assisted in maintaining organized reception area, contributing to a welcoming environment.
  • Supported administrative tasks such as filing and data entry, ensuring accurate record-keeping.
  • Adapted quickly to new software systems for appointment booking and client management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

Santa Maria High School
Santa Maria, CA
06.2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Organization and time management
  • Problem resolution

Timeline

Accounts Payabales

Chrysler Dodge Jeep Ram
02.2023 - 04.2025

Treatment Coordinator

Good Day Orthodontics
09.2020 - 04.2022

Receptionist

Santa Maria Family Dentistry
06.2017 - 08.2018

High School Diploma -

Santa Maria High School
Ana Gonzalez De La Sancha