Ana Paula Garcia
Ottawa,ON
Summary
Accounts Receivable representative specializes in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records.
Overview
13
13
years of professional experience
Work History
ACCOUNTS RECEIVABLE CLERK
Harris Computer
10.2022 - Current
- Invoicing, credits, debits
- Customer account maintenance
- Proactively communicating to Business Units on problem accounts
- Working with the Collections Department to resolve customer billing issues
- Providing timely responses to customer and employee requests for information
- Preparing information required for the month-end, quarter-end and financial audit and interact with the audit team members in a professional manner
- Preparing monthly invoicing reports
- Reconciling billable travel revenue account with the expense account monthly
- Reconciling other accounts as needed/required.
INTAKE COORDINATOR
CBI Health
08.2022 - 10.2022
- Central referral management
- Reviewed medical brief for completeness; identify missing medical or other necessary documentation
- Reviewed and analyzed disputed items and appropriate legislated regulatory applicability; select appropriate assessment type and specialty required
- Accurately scheduled and confirmed clients
- Completed data entry for reporting requirements, analysis, and tracking requirements
- Responded to and documented all communication and requests from external and internal stakeholders
- Provided exceptional customer service and experience with clients
- Scheduled assessments as required
- Maintained knowledge of privacy, confidentiality, and code of conduct policies
- Utilized effective customer service strategies to answer phones, take messages and provide follow up timely manner
- Developed relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needs
- Facilitated navigation of service offerings with referral sources and clinical teams to ensure referral are booked appropriately
- Ensured effective referral review, analysis and processing, appropriate assessor selection for scheduling, data entry, and file management.
ADMINISTRATIVE ASSISTANT
Kinetic Edge Health Group
09.2019 - 09.2021
- Wrote and distributed emails, correspondence memos, letters, faxes and forms
- Updated and maintained office policies and procedures
- Payroll
- Scheduled appointments
- Checked out patients using POS and direct billing
- Greeted patients and provided information on services
- Answered and directed phone calls
- Kept inventory of office supplies
- Provided general support to clients
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained files and filing, keeping sensitive information confidential
- Developed and maintained filing systems for confidential documents and records
- Trained staff for administrative tasks.
MANAGER OF PHARMACEUTICAL DEPARTMENT
City of Hortolandia, Brazil
10.2010 - 11.2017
- Responsible for pharmaceutical policies of the Public Health of Hortolândia, São Paulo, Brazil
- Management of pharmacist team, consisting of 20 pharmacists and 15 pharmacy technicians
- Analyzed reports about drug side effects and deciding if extra warnings should be added or if the drug should be recalled
- Made decisions about new drug regulations or laws
- Evaluated proposals for new medications
- Worked in Epidemiology.
PHARMACIST
Psychosocial Care Centre
03.2015 - 01.2017
- Worked closely with doctors and responsible for the ordering, quality testing, storing and security of drugs and medicines
- Reviewed prescriptions from doctors to ensure accuracy, to ascertain the needed ingredients, and to evaluate their suitability for the patient
- Provided information and advice about drugs, their side effects, correct dosage, and proper storage
- Kept records such as pharmacy files, patient profiles, charge system files, inventories, and registries of poisons, narcotics or controlled drugs.
Education
CERTIFICATE IN BOOKKEPING - Accounting And Finance
Algonquin College, Ottawa
Ottawa, ON06.2024
CERTIFICATE IN NURSING UNIT CLERK -
Algonquin College, Ottawa
12.2020
Master of Science - Public Administration
University of Campinas
Brazil06.2015
Bachelor of Science - Pharmacy
State University of Maringa
Brazil12.2010
Skills
- Customer Service
- Administration
- Decision-Making
- Analytical Skills
- Management
- Supervisory Skills
- Financial Accounting
- Accounts Receivable (AR)
- Financial Records and Reporting
- Financial Software (Great Plains, Credit Hound)
- Collections Understanding
- Problem Solving
- Attention to Detail
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
ACCOUNTS RECEIVABLE CLERK
Harris Computer
10.2022 - Current
INTAKE COORDINATOR
CBI Health
08.2022 - 10.2022
ADMINISTRATIVE ASSISTANT
Kinetic Edge Health Group
09.2019 - 09.2021
PHARMACIST
Psychosocial Care Centre
03.2015 - 01.2017
MANAGER OF PHARMACEUTICAL DEPARTMENT
City of Hortolandia, Brazil
10.2010 - 11.2017
CERTIFICATE IN BOOKKEPING - Accounting And Finance
Algonquin College, Ottawa
CERTIFICATE IN NURSING UNIT CLERK -
Algonquin College, Ottawa
Master of Science - Public Administration
University of Campinas
Bachelor of Science - Pharmacy
State University of Maringa
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