Ana Fuentes
Hawthorne
Summary
Detail-oriented professional with experience in property management, customer service, and administrative tasks. Proficient in AppFolio and Salesforce. Strong communication and organizational skills. Seeking an entry-level remote accounting position to build experience in bookkeeping and financial operations. Reliable and committed to accuracy and professionalism.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Residential On-Site Manager
JRealty Property Management
Hawthorne
12.2019 - Current
- Coordinated maintenance and repair requests for tenant satisfaction.
- Conducted regular property inspections to maintain quality standards.
- Facilitated communication between tenants and management teams.
- Ensure that repairs are completed promptly and correctly.
- Monitor cleanliness and safety of the property.
- Oversee security systems such as intercoms, cameras, and access codes.
- Report any suspicious activities or safety hazards.
- Post notices (late rent, reminders, community updates).
- Schedule and supervise vendors.
- Show available units to prospective tenants.
- Use AppFolio and Salesforce software to manage tenant communication, work orders, records, and property tasks.
Small Business Owner
Fuentes Cleaning Service
Torrance
01.2017 - 11.2025
- Oversaw staff scheduling to ensure coverage and service quality throughout the week.
- Managed daily operations of a cleaning service for residential and commercial clients.
- Trained new employees on cleaning techniques and customer service standards.
- Developed standard operating procedures for efficient cleaning practices and safety protocols.
- Coordinated supply inventory and procurement to maintain necessary cleaning materials.
- Implemented customer feedback systems to improve service delivery and client satisfaction.
- Handled client inquiries and resolved issues promptly to maintain strong relationships.
- Conducted regular inspections to ensure compliance with cleanliness and safety standards.
- Oversaw daily operations of small business including customer service and financial management.
- Set pricing structures according to market analytics and emerging trends.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Resolved conflicts between staff members and customers when necessary.
- Maintained accurate and complete records of all business transactions and interactions.
Maid
3 Maids
Los Angeles
04.2013 - 12.2016
- Maintained a high standard of cleanliness in kitchens, bathrooms, and living areas.
- Followed safety protocols to ensure a secure working environment during cleaning tasks.
- Communicated effectively with clients to understand specific cleaning preferences.
- Trained new staff on cleaning procedures and proper use of equipment.
- Conducted thorough inspections to ensure quality control of cleaning services provided.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed carpets and floors.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Made beds with clean linens.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Washed windows and walls.
- Took out garbage regularly.
- Cleaned residential properties using industry-standard tools and eco-friendly products.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
Education
High School Diploma -
David Starr Jordan High
Los Angeles, CA06-2008
Skills
- Property management
- Tenant relations
- Maintenance coordination
- Safety inspections
- Schedule management
- Customer service
- Time management
- Vendor oversight
- Organizational skills
- Pricing strategy
- Scheduling and coordinating
- Business administration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Accounting I
Timeline
Residential On-Site Manager
JRealty Property Management
12.2019 - Current
Small Business Owner
Fuentes Cleaning Service
01.2017 - 11.2025
Maid
3 Maids
04.2013 - 12.2016
High School Diploma -
David Starr Jordan High