Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ana Flores

Canyon Country

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Have acquired these attributes over the 20+ years of working as a waitress in a diner.

Overview

23
23
years of professional experience

Work History

Waitress

Dennys Restaurant
01.2002 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Have been offered manager position multiple times in the past
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

San Gabriel CA
Guatemela
12-1997

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Fluent in English and Spanish
  • Price/menu memorization

Accomplishments

  • Supervised team of 6 staff members.
  • Achieved inspection pass grade by effectively helping with cleanliness.
  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Waitress

Dennys Restaurant
01.2002 - Current

High School Diploma -

San Gabriel CA

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Ana Flores