Ana Fierros

Delivered dedicated assistance to clients in need.

• My role there is make sure the registers have a til in them and get the store ready before opening, work in getting team to know what they will be working on for the day and to make sure they are trained in censoring tshirts, properly use the register and what the difference key buttons on them mean because every store has it different. Help count in shipment and work the boxes coming in. We also have to o do a daily journal of what is our plan for the day and who is going to be in what area of the store so we communicate.
• Enforced company policies, answered coworkers' questions and trained new personnel.
• Identified needs of customers promptly and efficiently.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Responded to customer questions regarding products, prices and availability.
• Established and enforced clear goals to keep employees working collaboratively.

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Train every cashier on using register correctly.
• Be able to properly handle the cash from the register til and get them ready for bank deposits for Brinks to come and pick them up.
• Listen to customer’s comments and concerns on what their store experience was like and how to make them have a positive better experience.
• As my role of a customer service manager, I made sure that carts were full that way customers can use the carts for their shopping, also keep sanitizer full at all times and clean restrooms.
• Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.