Ana Fiaes
Hamilton,ON
Summary
Energetic and dedicated individual with passion for teaching and mentoring. As a Taekwondo Instructor and active member of my community, I've successfully led teams, enhanced client relations, and fostered student growth, showcasing exceptional leadership skills and Interpersonal awareness.
Overview
4
4
years of professional experience
Work History
Taekwondo Instructor
SPORT TAEKWONDO ACADEMY
31 McMurchy Ave N, Brampton, ON L6X 1X4
07.2021 - Current
- Head black belt instructor, required to teach Taekwondo classes to children ages 4-16
- Efficiently coordinated classes of 15+ children, while maintaining a positive and motivational attitude
- Fostered strong relationships with parents and guardians to encourage open communication regarding student progress.
- Collaborated with fellow instructors to continually refine curriculum and teaching methods for optimal results.
- Supported students' participation in competitions, providing guidance on strategy development, mental preparation techniques, and sportsmanship principles.
Front Desk Receptionist
SPORT TAEKWONDO ACADEMY
31 McMurchy Ave N, Brampton, ON L6X 1X4
07.2021 - Current
- Delivered outstanding first impressions by warmly greeting clients upon arrival
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased client retention by maintaining a welcoming and organized reception area.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected payments, processed transactions and updated relevant records.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Train new hires
- Manage Microsoft Excel and similar programs
- Key Holder - closer and opener
Education
Bachelor of Science - Honours Applied Psychology And Human Behaviour
McMaster University
1280 Main St W, Hamilton, ON L8S 4L805-2027
Skills
- Strong communication skills
- Patience and empathy
- Exceptional leadership
- Organizational growth
Languages
Portuguese
Native or Bilingual
Timeline
Taekwondo Instructor
SPORT TAEKWONDO ACADEMY
07.2021 - Current
Front Desk Receptionist
SPORT TAEKWONDO ACADEMY
07.2021 - Current
Bachelor of Science - Honours Applied Psychology And Human Behaviour
McMaster University