Ana Fiaes
Hamilton,ON
Summary
Energetic and dedicated individual with passion for teaching and mentoring. As a Taekwondo Instructor and active member of my community, I've successfully led teams, enhanced client relations, and fostered student growth, showcasing exceptional leadership skills and Interpersonal awareness.
Overview
4
4
years of professional experience
Work History
Taekwondo Instructor
SPORT TAEKWONDO ACADEMY
07.2021 - Current
- Head black belt instructor, required to teach Taekwondo classes to children ages 4-16
- Efficiently coordinated classes of 15+ children, while maintaining a positive and motivational attitude
- Fostered strong relationships with parents and guardians to encourage open communication regarding student progress.
- Collaborated with fellow instructors to continually refine curriculum and teaching methods for optimal results.
- Supported students' participation in competitions, providing guidance on strategy development, mental preparation techniques, and sportsmanship principles.
Front Desk Receptionist
SPORT TAEKWONDO ACADEMY
07.2021 - Current
- Delivered outstanding first impressions by warmly greeting clients upon arrival
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased client retention by maintaining a welcoming and organized reception area.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected payments, processed transactions and updated relevant records.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Train new hires
- Manage Microsoft Excel and similar programs
- Key Holder - closer and opener
Education
Bachelor of Science - Honours Applied Psychology And Human Behaviour
McMaster University
1280 Main St W, Hamilton, ON L8S 4L805-2027
Skills
- Strong communication skills
- Patience and empathy
- Exceptional leadership
- Organizational growth
Languages
Portuguese
Native or Bilingual
Timeline
Taekwondo Instructor
SPORT TAEKWONDO ACADEMY
07.2021 - Current
Front Desk Receptionist
SPORT TAEKWONDO ACADEMY
07.2021 - Current
Bachelor of Science - Honours Applied Psychology And Human Behaviour
McMaster University
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