Ana Evangelista
Cathedral City
Summary
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
IR Centers Palm Springs
02.2025 - Current
- Managed patient scheduling and appointment coordination for optimal clinic workflow.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted healthcare providers with administrative tasks to enhance operational efficiency.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Front Desk Receptionist
Nazemi Chiropractic
11.2019 - Current
- Successfully managed front office operations, including opening and closing procedures, and financial transactions.
- Provided exceptional customer service by selling merchandise and handling phone inquiries promptly.
- Organized patient paperwork, scanned medical reports, and facilitated communication with physicians.
- Led front office tasks such as appointment scheduling, copay collection, and medical records requests.
- Supported a team of physicians in ensuring a seamless patient flow and a positive customer experience.
Medical Assistant - Front and Back Office
CARR Medical Group
11.2014 - 10.2019
- Managed daily office operations by handling patient appointments, phone calls, and emails effectively.
- Organized and maintained patient records, inputted medication requests, and assisted in medical procedures.
- Ensured a clean and sterilized environment, prepared exam rooms, and administered medications under supervision.
- Collaborated with healthcare professionals to provide quality care and support to patients.
Medical Assistant - Front and Back Office
Ruiz Family Physicians
09.2009 - 10.2014
- Coordinated patient appointments, insurance verification, and medical record organization in a fast-paced medical practice.
- Administered medications, prepared treatment rooms, and collected specimens as directed by physicians.
- Provided patient care support and maintained accurate medical records for efficient patient care.
Education
No Degree - Medical Assistant
Maric College
Palm Springs, CASkills
- Bilingual proficiency in English and Spanish, and familiarity with medical terminology
- Excellent communication skills with various healthcare providers including HMO, PPO, Medicare, IEHP, and Medi-Cal
- Proficient in Microsoft Office Suite, ICD-10/CPT coding, EMDs, EKGs, and meticulous documentation
- Capable of handling phone inquiries, scheduling appointments, and managing patient paperwork efficiently
- Skilled in performing various medical procedures including taking vital signs, administering injections, and conducting tests following universal precautions
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
IR Centers Palm Springs
02.2025 - Current
Front Desk Receptionist
Nazemi Chiropractic
11.2019 - Current
Medical Assistant - Front and Back Office
CARR Medical Group
11.2014 - 10.2019
Medical Assistant - Front and Back Office
Ruiz Family Physicians
09.2009 - 10.2014
No Degree - Medical Assistant
Maric College