Ana Esquivel
Orange
Summary
Attain a position that will enable me to utilize my strong communication and organizational skills, ability to work well with others. Seeking an opportunity to provide excelling output. Dedicated Repossession Specialist with over 10+ years of experience in the Auto industry and asset recovery and customer service relations. Skilled in negotiating with clients and managing repossession process. Committed to delivering exceptional results while maintaining customer satisfaction. Eager to expand my knowledge in recovery and contribute effectively to enhance team/company performance while continuing to enhance my career growth.
Overview
14
14
years of professional experience
Work History
Sr Recovery Specialist
Mechanics Bank Auto Finance
05.2021 - 01.2025
- Facilitated communication with clients regarding repossession inquiries and resolutions.
- Engaged with clients to negotiate payments and resolve outstanding debts.
- Coordinated repossession activities with external agencies, ensuring timely recovery and compliance with regulations.
- Utilized IBEAM and RDN software to manage and assign repossession cases effectively.
- Managed delinquent accounts ensuring timely and effective resolution.
- Conducted skip tracing and making collection calls to negotiate payment solutions or initiate repossession processes.
- Managed incoming inquiries from customers and vendors providing exceptional service and resolution pertaining to the Repossession cases.
Back End Collector /Sr Repossession Specialist
MAS Financial Services
01.2014 - 01.2021
- For first 3 months worked accounts 0-59 days’ delinquent accounts making about 150+ calls a day along with taking inbound calls and assisting customers with resolving their delinquent accounts.
- Quickly promoted to the Mid-range delinquent department taking ownership of my own queue.
- Contributed to meeting department and company monthly quota expectations while taking a role in assisting other team members reach individual goals.
- Queue management of about 30+ accounts, build positive relationships with my ongoing customers, skip tracing, reviewing accounts and submitting for Repossession approval, Deferment assistance, Resolving Insurance issues, Voluntary surrenders along with resolving escalated calls.
- Assisting management with training of new employees on how to utilize our systems to manage and work their queues efficiently. Systems include skip tracing tools such as Experian, TLO, Accurint, Clear, GPS tracking Systems and pulling contracts for additional information.
Gateway One Lending & Finance
01.2011 - 01.2014
- Started in the Dialer department making outbound calls along with taking inbound calls assisting customers and offering solutions to resolve their accounts.
- Assigned to a group to help resolve accounts 18-20+ days delinquency. Group specialized in lowering roll rate in the dialer/customer service department.
- Promoted to the Front-End collections department Aug-2013 servicing 30-59 days’ delinquent accounts.
- Responsibilities included skip tracing, offering Deferments, submitting for Repossession approval, Voluntary surrenders a long with doing second voices for my teammates to help escalated calls.
- Consistently meeting monthly department and individual quotas averaging 95% or more in the Front-End department rankings.
Education
Some College (No Degree) - Criminal Justice
Westwood College
Anaheim, CASkills
- Bilingual
- Vehicle Recovery Techniques
- Negotiation Skills
- Communication Skills
- Conflict Resolution
- Ability to Multi Task
- Team Oriented
References
Available upon request
Timeline
Sr Recovery Specialist
Mechanics Bank Auto Finance
05.2021 - 01.2025
Back End Collector /Sr Repossession Specialist
MAS Financial Services
01.2014 - 01.2021
Gateway One Lending & Finance
01.2011 - 01.2014
Some College (No Degree) - Criminal Justice
Westwood College