Ana Espinoza
Tustin
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Reunion Kitchen + Drink. Proven ability to enhance guest experiences through effective communication and cash handling. Recognized for resolving customer complaints and fostering a welcoming atmosphere, ensuring high levels of satisfaction and repeat visits.
Overview
17
17
years of professional experience
Work History
Server
Reunion Kitchen + Drink
12.2023 - Current
- Provided attentive service to guests by promptly addressing inquiries and fulfilling requests.
- Maintained cleanliness standards by consistently clearing tables and organizing dining areas.
- Assisted in training new staff members on menu items and customer service best practices.
- Resolved customer complaints effectively, ensuring guest satisfaction and retention.
Server
Mimi's Cafe
12.2021 - 12.2023
- Processed customer orders accurately, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure orders were prepared correctly and efficiently.
- Supported inventory management by tracking stock levels and notifying management of shortages.
- Demonstrated flexibility by adapting to changing priorities during peak service hours.
Server
Claim Jumper Restaurant
12.2008 - 12.2021
- Facilitated communication between front-of-house and back-of-house to enhance service flow.
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Executed opening and closing duties, including cash handling and daily sales reporting.
- Promoted daily specials and upsold menu items to enhance guest dining experiences.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
Timeline
Server
Reunion Kitchen + Drink
12.2023 - Current
Server
Mimi's Cafe
12.2021 - 12.2023
Server
Claim Jumper Restaurant
12.2008 - 12.2021
High School Diploma -
Santa Ana High School