Ana Deluna
Stockton
Summary
Proven track record in enhancing customer satisfaction and loyalty at Home Depot, leveraging expertise in POS System proficiency and exceptional customer service. Excelled in cash handling and problem resolution, significantly contributing to team success. Demonstrated strong work ethic and professional appearance, consistently meeting and exceeding sales goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
9
9
years of professional experience
Work History
Bilingual Cashier
Ace Hardware
03.2013 - 12.2016
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Main Cashier
AutoZone
04.2008 - 04.2013
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Pro Cashier
Home Depot
08.2011 - 02.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
United Education Institute
Stockton, CA09.2016
Skills
- POS System proficiency
- Strong Work Ethic
- Cash handling expertise
- Professional Appearance
- Customer Service
- Cash Register Operation
- Returns processing
- Payment Processing
- Time management skills
- Issue Resolution
- Cleaning and sanitizing
- Loyalty Program Promotion
- Retail Merchandising
- Conflict Resolution
- Customer service excellence
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Cashier
Ace Hardware
03.2013 - 12.2016
Pro Cashier
Home Depot
08.2011 - 02.2013
Main Cashier
AutoZone
04.2008 - 04.2013
High School Diploma -
United Education Institute
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