Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ana Da Silva Couto

Mississauga,Canada

Summary

Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant

Mississauga Rheumatology
02.2023 - Current
  • Maintained a filing system for patient records and physician orders
  • Assisted with referrals and prepared medical records for patients
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
  • Scheduled tests, lab work or x-rays for patients based on physician orders
  • Compiled physical and digital documents, charts, and reports
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records
  • Created spreadsheets in Excel for tracking purposes.
  • Retrieved lab results from outside laboratories and entered them into EMR systems.

Medical Administrative Assistant

GI Health Centre
01.2017 - 01.2023
  • Responsible of overseeing admin staffs, training and scheduling
  • Registration and daily preparation of medical files and verification of OHIP numbers
  • Phone reception for high volume of incoming and outgoing calls, daily confirmation calls
  • Accurately scheduling interoffice for all consultation and procedure appointments as well as external specialist appointments
  • Processing of incoming referrals, scanning, filing and faxing of all medical orders and prescription refills
  • Liaise with specialists, anesthesiologists, nurses and other staff professionals on a daily basis, ensuring smooth operation of clinic
  • Daily entry and uploading of procedure reports with usage of EndoPro software
  • Daily reconciliation of cash flow and purchasing of bowel prep
  • Inventory control and ordering of medical and office supplies

Marketing Assistant/General Labour

Loxcreen Flooring Group
09.2003 - 01.2017
  • Periodically worked as Administrative Assistant, which included tasks such as answering phone calls, directing calls, filing, and answering inquires
  • Full cycle sample preparation by filling the order, labelling the materials, and completing mailing requirements
  • Provide support to senior management in various projects as required, as well as coordinating special events for the employees and occasionally fill different roles in the plant when there is an absence or when there is a higher demand for the product
  • Continue to gain experience in switching hats to adapt to the demands of the work environment, which emphasized the need to work under tight deadlines, busy peaks, and a strong ability to multi-task
  • Manage marketing sample room by ensuring products are organized and easily accessible, as well as ensuring the daily maintenance and management of UPS and various other courier packages and aid in yearly inventory control in which scanning and data entry are required to ensure accuracy of the quantity of materials

General Labour

Cardinal Meats
01.1996 - 01.1999
  • Daily packaging of various meats, ensuring safety and production policies were met when handling the food product
  • Diligent in ensuring the work station was clean and sanitary at the beginning and end of the shift

Education

Ontario Secondary School Diploma -

St. Paul’s Secondary School
01.1991

Skills

  • Strong verbal and written communication skills when dealing with expectations or day to day functions
  • Very personable, approachable and can work well independently or as part of a team
  • Medical Terminology and adhere to strict Patient/Physician confidentiality
  • Fluent in Portuguese and conversational Spanish
  • Strong planning, prioritization and organizational ability through attention to detail and ability to meet deadlines
  • Ability to work in a fast paced high pressure environment
  • Daily use of Outlook and MS word, basic use of Excel
  • EMR (Accuro) EndoPro and Epicore (ERP) Software usage

Certification

  • Public Health Ontario- Online Training (Continuous Education)
  • WHMIS- E-Workplace Training
  • WSIB/Workplace Violence & Harassment Training- E-Workplace Training

Timeline

Medical Administrative Assistant

Mississauga Rheumatology
02.2023 - Current

Medical Administrative Assistant

GI Health Centre
01.2017 - 01.2023

Marketing Assistant/General Labour

Loxcreen Flooring Group
09.2003 - 01.2017

General Labour

Cardinal Meats
01.1996 - 01.1999

Ontario Secondary School Diploma -

St. Paul’s Secondary School

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Ana Da Silva Couto