Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Cordova

Vaughan,Ontario

Summary

With 5 years of experience in the workforce, I’ve developed skills in sales, marketing, and customer service, focusing on improving performance metrics and delivering tailored customer experiences. I’ve successfully coordinated marketing campaigns, collaborated with teams to achieve shared goals, and gained expertise using POS systems. Currently pursuing a degree in Business Law, I bring strong communication skills and a collaborative, customer-focused approach to every role.

Overview

6
6
years of professional experience

Work History

Sales Associate

Coach Outlet
Vaughan, Ontario
05.2023 - 12.2024
  • Used various sales strategies to maximize KPIs like Sales Per Hour, Transactions Per Hour, Average Dollar Transaction, etc.
  • Focused on tailoring the sales experience to the customer. This was done by asking lifestyle questions while observing the customer's responsiveness and body language.
  • Formally trained and shifted to multiple departments, such as cash and stock.

Sales Associate

Roots
Vaughan, Ontario
11.2022 - 10.2023
  • Ticketed, arranged, and assisted in displaying merchandise.
  • Often placed in the fitting room. Helped customers find specific products, answered questions, and offered product advice.

Marketing and Social Media Coordinator

Fuerza Latina Community Services
Vaughan, Ontario
06.2022 - 08.2022
  • Developed promotional materials across platforms like Facebook, Instagram, and LinkedIn to market the 2022 Vaughan Latin Festival and generate attendance.
  • Negotiated partnerships with possible sponsors and vendors.
  • Collaborated with artists, performers, vendors, and sponsors to tailor the marketing to their preferences and needs.

Food and Beverage Hostess

Swiss Chalet and Harveys
Vaughan, Ontario
05.2019 - 06.2021
  • Greeted guests and sat customers at tables or in waiting areas.
  • Collaborated with kitchen staff and waitresses to ensure timely distribution of orders to our guests.

Education

Bachelor of Commerce - Business Law

Toronto Metropolitan University (Formerly Ryerson)
Toronto, ON
06-2027

Skills

  • Experience with multiple POS systems
  • Extensive understanding of performance KPIs
  • High verbal and written communication skills
  • Able to navigate stressful environments well

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Associate

Coach Outlet
05.2023 - 12.2024

Sales Associate

Roots
11.2022 - 10.2023

Marketing and Social Media Coordinator

Fuerza Latina Community Services
06.2022 - 08.2022

Food and Beverage Hostess

Swiss Chalet and Harveys
05.2019 - 06.2021

Bachelor of Commerce - Business Law

Toronto Metropolitan University (Formerly Ryerson)
Ana Cordova