Ana Castro
Québec,QC
Summary
Experienced Business Systems Analyst with over 15 years in the IT industry. Skilled in driving strategic initiatives, managing cross-functional teams, and optimizing operational efficiency. Expertise in aligning tech solutions with business goals, fostering collaboration, and enabling data-informed decisions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr IT Specialist - Software Portfolio
Shopify
Québec , Quebec
2021.08 - Current
- Led the coordination and prioritization of new tooling requests while overseeing the Tooling Governance process with the board of directors.
- Drove data projects to empower teams in making informed decisions regarding service procurement and decommissioning strategies.
- Offered strategic tooling recommendations grounded in comprehensive research, analysis, and domain expertise.
- Collaborated cross-functionally with teams like Security, Technology Acceleration, Procurement, Legal, and Finance to implement new tools and streamline associated workflows.
- Worked closely with internal partners to ensure the successful deployment of tools, content, training, and communication strategies that supported key organizational changes.
- Championed best practices within established processes and technologies, emphasizing adherence to Tooling Principles for enhanced operational efficiency and effectiveness.
- Achieved a 30% reduction in the company's tool stack by eliminating redundancies, leading to substantial cost savings.
IT Business Analyst
Ubisoft
Montreal , Quebec
2019.02 - 2021.08
- Gathered, analyzed, and synthesized data from business partners to assess tool performance.
- Performed gap analysis between business needs and system capabilities in order to recommend appropriate changes or upgrades in existing systems or processes.
- Identified and documented business rules, functional and non-functional requirements, and business use cases.
- Researched technology solutions to meet organizational needs and delivered actionable recommendations.
- Led the enhancement and implementation of tools and processes in collaboration with diverse stakeholders, ranging from VPs and senior directors to end users.
- Provided support, change management, and drove continuous improvement initiatives.
Lead Front End Developer
Propecta
San Jose , Costa Rica
2015.10 - 2017.12
- Developed, supported and maintained all clients websites (direct client facing)
- Executed marketing strategies and campaigns that increased online performance
- Implemented UX, SEO and performance improvements of client websites
- Managed client’s Analytics accounts, performed monthly SEO data collection, and reports through trend analysis
- Developed and documented new processes for website development projects
- Participated in strategic planning for marketing campaigns on a regular basis
Lead Front End Developer
Accenture
San Jose , Costa Rica
2011.06 - 2015.01
- Led the transition of Merck Web Services for the Animal Health account to Accenture, specializing in client support throughout my tenure.
- Developed comprehensive process documentation for the transition and management of the Merck Animal Health account.
- Engaged in daily communication with global stakeholders, orchestrating service migration and site localization aligned with local products and services.
- Managed the client's CMS as Subject Matter Expert (SME), handling direct website requests from country representatives.
IT Operations Analyst
Hewlett Packard
San Jose , Costa Rica
2008.05 - 2009.05
- Played an active role in HP's infrastructure transformation to new Data Centers.
- Delivered ongoing global support for HPUX/Linux infrastructure operations.
- Managed front-line reactive and proactive maintenance for mission-critical systems.
- Conducted daily infrastructure backup and restore operations for HP systems.
- Developed Standard Operating Procedures (SOP) documentation to streamline complex routine operations.
Technical Solutions Representative
Hewlett-Packard
San Jose , Costa Rica
2007.07 - 2008.05
- Provided top-tier customer service for HP printers to clients in the U.S. and Canada.
- Performed comprehensive analysis, follow-up, and resolution for a wide range of software, hardware, and network-related issues.
Education
Associate of Science - Management Information Systems
Colegio Universitario De Puntarenas - CUP
Costa Rica2007-06
Bachelor of Science - Software Systems Engineering (Incomplete)
Universidad Hispanoamericana
Costa RicaContinuing Studies - Advanced Business Analysis
University of Toronto
Toronto, ONSkills
- Business Acumen
- Analytical Thinking and Problem Solving Skills
- Data Analysis & Reporting SQL
- Technical Documentation
- Project Delivery & Change Management
- Teamwork & Project Management
- Process Improvement
- Process Modelling & Analysis
- Requirements Management
- Agile Methodologies
- Systems Analysis
- Business Analysis
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Full Professional
Certification
- UofT Business Analysis, Business Administration and Management
Timeline
Sr IT Specialist - Software Portfolio
Shopify
2021.08 - Current
IT Business Analyst
Ubisoft
2019.02 - 2021.08
Lead Front End Developer
Propecta
2015.10 - 2017.12
Lead Front End Developer
Accenture
2011.06 - 2015.01
IT Operations Analyst
Hewlett Packard
2008.05 - 2009.05
Technical Solutions Representative
Hewlett-Packard
2007.07 - 2008.05
Associate of Science - Management Information Systems
Colegio Universitario De Puntarenas - CUP
Bachelor of Science - Software Systems Engineering (Incomplete)
Universidad Hispanoamericana
Continuing Studies - Advanced Business Analysis
University of Toronto
- UofT Business Analysis, Business Administration and Management
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