ANA CASTILLO
Bay Point
Summary
Detail-oriented and reliable Accounts Receivable Specialist with a background in customer service, team leadership, and healthcare operations. Demonstrated success in fast-paced environments with 6+ years of experience managing teams, resolving conflicts, and handling high-volume transactions. Currently pursuing a Bachelor's degree in Business Administration with a focus on management and operations. Expanding expertise through a Data Analytics Internship with ASU’s Global Career Accelerator.
Overview
7
7
years of professional experience
Work History
Data Analytics Intern
ASU Global Career Accelerator
08.2025 - Current
- Analyze 6,000+ YouTube videos to identify performance drivers, boosting engagement and reach.
- Apply statistical techniques to generate insights for business cases, enhancing decision-making.
- Strengthen skills in Excel, SQL, and visualization tools, improving data analysis capabilities.
- Uncover trends in Olympic sports interest, guiding content strategy and marketing efforts.
- Analyze delivery data to identify trends, driving strategies for efficiency and satisfaction.
Accounts Receivable Specialist
BASS Medical Group
07.2024 - Current
- Collaborate with cross-functional teams to resolve payment discrepancies and improve workflow efficiency. Streamlined billing processes, leading to quicker claim approvals and improved cash flow for the medical practice.
- Coordinated with healthcare providers to address billing inquiries, enhancing patient satisfaction and fostering trust.
- Analyzed payment trends to identify discrepancies, implementing corrective actions that reduced outstanding receivables.
- Maintained a positive rapport with patients regarding billing issues, ensuring clear communication and resolution of concerns.
- Managed patient billing and insurance claims, achieving timely processing that enhanced cash flow and minimized outstanding receivables.
Shift Supervisor
Starbucks
07.2018 - 07.2024
- Supervised a team of baristas in a high-traffic store, ensuring excellent customer service and smooth operations.
- Trained new employees on store protocols, customer interaction, and equipment handling.
- Handled inventory management, daily reports, and conflict resolution. Led daily operations in a bustling environment, enhancing service efficiency and achieving consistently high customer satisfaction ratings.
- Fostered a positive team culture through regular feedback sessions, improving employee morale and reducing turnover rates.
- Maintained accurate inventory records and streamlined ordering processes, significantly minimizing stock discrepancies.
- Analyzed sales trends to adjust staffing levels and optimize shifts, resulting in measurable improvements in service speed during peak hours.
Education
Bachelor of Business Administration - Business Administration and Management, General
Arizona State University
Online12-2026
Skills
- Accounts Receivable (Experienced)
- Billing (Skillful)
- Data Analysis (Experienced)
- Visualization (Experienced)
- Customer Service (Expert)
- Team Leadership (Expert)
- Conflict Resolution (Expert)
- Time Management (Expert)
- Microsoft Office (Expert)
- POS Systems (Expert)
Websites
Timeline
Data Analytics Intern
ASU Global Career Accelerator
08.2025 - Current
Accounts Receivable Specialist
BASS Medical Group
07.2024 - Current
Shift Supervisor
Starbucks
07.2018 - 07.2024
Bachelor of Business Administration - Business Administration and Management, General
Arizona State University
LINKS
LinkedIn: www.linkedin.com.