Ana Cantu
Kitchener,ON
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
2
2
years of professional experience
Work History
Human Resources Generalist
Mercedes-Benz Kitchener-Waterloo
04.2023 - Current
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
Human Resources Director
Chick-fil-A Kitchener
07.2021 - 04.2023
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Created succession planning initiatives to identify high-potential employees and prepare them for leadership roles within the organization.
- Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
- Devised hiring and recruitment policies for a 100 - employee organization
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Fostered positive work environment through comprehensive employee relations program.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Education
Bachelor of Arts -
University of Waterloo
Waterloo, ON2021
Skills
- Policy Implementation
- Records Management
- Employee Onboarding
- Employee Recruitment
- Executive Support
- Regulatory Compliance
- Training and Mentoring
- Team Collaboration
- Employee Handbook Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Resources Generalist
Mercedes-Benz Kitchener-Waterloo
04.2023 - Current
Human Resources Director
Chick-fil-A Kitchener
07.2021 - 04.2023
Bachelor of Arts -
University of Waterloo
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