Ana Bustillos
Riverside
Summary
Dynamic problem solver with a proven track record at Amazon, Inc., adept at utilizing all Microsoft Office and Amazon Proprietary software to enhance inventory accuracy and optimize workflows. Skilled in data analysis and training, I successfully reduced discrepancies and improved team performance, fostering a culture of continuous improvement and collaboration.
Overview
5
5
years of professional experience
Work History
Problem Solver
AMAZON, INC.
Moreno Valley
11.2023 - Current
- Tracked individual problems or problem trends using spreadsheet data.
- Identified inefficient trends and reviewed related information to develop and evaluate options.
- Collaborated with team members to address and resolve issues impacting workflow or productivity.
- Trained staff in procedures designed to enhance problem-solving capabilities.
- Troubleshot discrepancies with inventory tracking and corrected values based on verifiable data.
- Recorded pulled items with high accuracy, including product serial numbers and quantities.
- Optimized storage and prepared for new items by removing excess and obsolete stock.
Inventory Control/Quality Assurance (ICQA)
AMAZON, INC.
Moreno Valley
08.2023 - Current
- Key accurately and ensure quality is consistent and held to standards.
- Count inventory in racks while operating Order Picker and RF scanner.
- Average at 3000 DPMO when goal was to be under 7500 Weekly.
- Investigated inventory discrepancies by analyzing transaction history and collaborating with cross-functional teams.
- Utilized inventory management software to track product movement, sales trends, and reorder dates.
Learning Ambassador
AMAZON, INC.
Moreno Valley
04.2023 - 08.2023
- Trained and mentored large group of associates to fulfill various roles and responsibilities.
- Update training processes by reviewing existing documentation and leveraging feedback from associates.
- Monitored and recorded support logs for individual students.
- Utilized technology tools, such as online platforms and multimedia presentations, to enhance learning experiences.
- Prepared learning resources for use by classroom teacher.
Inbound/Outbound Warehouse Associate
AMAZON, INC.
Moreno Valley
11.2019 - 04.2023
- Handled 15 Trouble Tickets daily for Inbound Support Services (ISS), identify accurate freight details (color, weight, and item number), fix errors to ensure proper workflow.
- Troubleshoot and resolve problems that associates would encounter with inventory, including damaging out products and adding expiration dates to food and health products.
- Reduced consumer defects and ensured customer satisfaction.
- Processed and distributed items to the Donations and Regulated Waste Department to eliminate expired items and donate to 8 different organizations and charities.
- Inspected inbound shipments for damage, discrepancies, or non-conformance issues.
Education
Undergraduate Bachelor of Science - Computer Science
National University
04.2025
Data Center Technician Certificate -
Correlation One Remote
09.2023
High School Diploma -
Miles HIGH SCHOOL
Miles, TX05.2017
Skills
- Microsoft Office Applications
- Quip
- Amazon Proprietary software
- Data entry
- Problem resolution
Languages
- English, Native
- Spanish, Fluent
Timeline
Problem Solver
AMAZON, INC.
11.2023 - Current
Inventory Control/Quality Assurance (ICQA)
AMAZON, INC.
08.2023 - Current
Learning Ambassador
AMAZON, INC.
04.2023 - 08.2023
Inbound/Outbound Warehouse Associate
AMAZON, INC.
11.2019 - 04.2023
Undergraduate Bachelor of Science - Computer Science
National University
Data Center Technician Certificate -
Correlation One Remote
High School Diploma -
Miles HIGH SCHOOL