Ana B Ramos Ruiz

Acquired 150 hours of hands-on experience in criminal justice rehabilitation setting.

Shadowed facilitators in domestic violence and child abuse intervention programs.

Assisted with client intakes, front desk operations, and court communications.

Collaborated on note-taking, file organization, treatment plans, and progress reports.

Participated in group classes to learn documentation protocols and apply criminology theory.

Resolved conflicts to deliver exceptional customer service and maintain a safe environment for patrons.

Oversaw operations and mentored new employees during manager absences.

Achieved annual Employee of the Month recognition for outstanding performance and teamwork.

Ensured compliance with health and safety standards through established protocols.

Facilitated team communication to enhance collaboration and streamline operations.