Ana Bernal Hernandez
Riverside
Summary
Dynamic and adaptable professional with extensive experience in leadership, customer service, event coordination, and team management. Proven expertise in overseeing operations, supervising staff, and delivering high-quality service across diverse environments, including food service, custodial, and programming roles. Demonstrated success in developing and executing innovative programs while effectively managing logistics and cultivating positive team dynamics. Strong communicator dedicated to enhancing efficiency, ensuring safety, and achieving exceptional results, with a commitment to creating welcoming living environments that address resident concerns while fostering collaboration and harmony within the community.
Overview
5
5
years of professional experience
Work History
Resident Assistant
La Sierra University
Riverside, CA
04.2025 - Current
- Facilitated community-building activities, enhancing resident engagement and fostering inclusivity.
- Provided support to residents in navigating university resources and resolving conflicts effectively.
- Organized events that increased participation in campus life, strengthening the residential community bond.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Catering
La Sierra University Riverside
Riverside, United States
03.2025 - Current
- Assisted with the setup of events.
- Monitored food service during events.
- Maintained cleanliness throughout the event, ensuring the area was tidy and organized
Residence Hall-Calkins: CSR
La Sierra University Riverside
Riverside, United States
08.2024 - 04.2025
- Monitored security cameras to track the comings and goings of residents and visitors, ensuring safety and compliance with residence hall policies.
- Communicated with residents via email regarding package arrivals, inquiries, and other requests, ensuring a high level of customer service.
- Answered phone calls and addressed any concerns or questions from residents and visitors, providing accurate information and assistance.
Camp Staff Programming Counselor 2: Leadership
PSR Christian Youth Camp Mountain Center
Mountain Center, United States
06.2024 - 07.2024
- Organized and led evening programs.
- Wrote and helped develop a pageant script.
- Regularly met with leadership team to discuss upcoming events, address issues, and ensure accountability for roles and responsibilities at camp.
- Monitored various departments, ensuring they had the necessary supplies and were prepared for class activities.
Food Service: Student Worker
La Sierra University Riverside
Riverside, United States
01.2024 - 06.2024
- Worked closely with chefs in food preparation.
- Assisted in catering events.
- Demonstrated strong attention to detail and organizational skills, ensuring event service ran smoothly before, during, and after the event.
Custodial Student Worker
La Sierra University Riverside
Riverside, United States
02.2023 - 01.2024
- Maintained cleanliness and hygiene in assigned departments, ensuring a tidy and safe environment for staff and students.
- Assisted with setting up and breaking down for university events.
- Delivered supplies and materials to departments, and assisted with various work orders.
Food Service: Student worker
La Sierra University Riverside
Riverside, United States
08.2022 - 01.2023
- Organized daily duties, resolved any issues that arose during shifts, and maintained high standards of customer service.
- Supervised and coordinated a team of student workers, ensuring efficient operation of the cafeteria and smooth food service.
- Worked closely with chefs to maintain organized food stations.
Camp Staff Student Employee: Archery Asst. Instructor
PSR Christian Youth Camp Mountain Center
Mountain Center, United States
06.2022 - 08.2022
- Prepared the archery station, organized equipment, created lesson plans for each week, and created a fun yet safe environment for campers to learn and improve their skills.
- Led a cabin of 8-12 campers per week, overseeing daily routines and providing guidance and support throughout various activities.
- Responsible for camper safety and well-being, including monitoring physical health and emotional needs.
- Actively participated in faith-based activities, teaching campers about God, fostering a sense of community, and supporting their personal growth.
Food Service: Student Worker
La Sierra University Riverside
Riverside, United States
09.2021 - 06.2022
- Monitored and communicated with chefs to ensure food availability, kept the serving area clean, and restocked as needed.
- Supervised and managed a team of student workers to ensure food stations were fully stocked, clean, and efficient.
- Greeted students and staff, managed cash register transactions.
- Managed closing shifts, including securing the cafeteria, counting and handling cash.
Camp Staff Student Employee: Flex
PSR Christian Youth Camp Mountain Center
Mountain Center, United States
06.2021 - 07.2021
- Demonstrated flexibility by transitioning between kitchen duties and outdoor activities, consistently responding to new tasks and assignments as required.
- Awarded kitchen staff of the year for exceptional work ethic, teamwork, and dedication, and received a performance-based bonus.
Education
Bachelor of Liberal Studies -
La Sierra University
Riverside, United States06-2027
High School Diploma - undefined
Calexico Mission School
Calexico, United States06.2021
Skills
- Customer Service
- Ability to Multitask
- Adaptability
- Fast Learner
- Ability to Work in a Team
- Leadership Skills
- Time management
LANGUAGES
Spanish Native speaker
English Highly proficient
Portuguese Very good command
Timeline
Resident Assistant
La Sierra University
04.2025 - Current
Catering
La Sierra University Riverside
03.2025 - Current
Residence Hall-Calkins: CSR
La Sierra University Riverside
08.2024 - 04.2025
Camp Staff Programming Counselor 2: Leadership
PSR Christian Youth Camp Mountain Center
06.2024 - 07.2024
Food Service: Student Worker
La Sierra University Riverside
01.2024 - 06.2024
Custodial Student Worker
La Sierra University Riverside
02.2023 - 01.2024
Food Service: Student worker
La Sierra University Riverside
08.2022 - 01.2023
Camp Staff Student Employee: Archery Asst. Instructor
PSR Christian Youth Camp Mountain Center
06.2022 - 08.2022
Food Service: Student Worker
La Sierra University Riverside
09.2021 - 06.2022
Camp Staff Student Employee: Flex
PSR Christian Youth Camp Mountain Center
06.2021 - 07.2021
High School Diploma - undefined
Calexico Mission School
Bachelor of Liberal Studies -
La Sierra University