Ana Barahona
San Diego
Summary
Apply extensive skills to service or sales. Demonstrate excellent public relation skills and take pride in dedication, loyalty, and responsibility in Providing exceptional work ethic. . Thrive in learning new things and demonstrating outstanding qualification expertise. Enthusiastic about helping patients get necessary medical support by assessing their needs.
Overview
18
18
years of professional experience
Work History
Inbound Sales Representative
Tandem Diabetes
03.2022 - Current
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Patient Service Coordinator, Program Specialist
LabCorp
10.2020 - 12.2022
- In-Bound/Out-Bound agent for Biogen Support customer services.
- Reassigned Benefit reports to other agents.
- Verified patient's insurance eligibility and benefits coverage.
- Enrolled Patients in Our Financial assistance programs.
- Assisted patients with therapy and provided knowledge of the product.
- Established goals and created action plans to achieve goals.
- Trained in Salesforce.
Hospitality Worker
Georges At The Cove
05.2018 - 01.2020
- High Volume restaurant and company, fast-paced server for food and beverage, Fine dining server.
- Knowledgeable in Craft beer, Specialty cocktails, and Wine.
- Maintained consistent level of customer service, accountable for handling cash, debit, and credit transactions.
- Collaborated with various team members to meet guests' requests.
- Identified and resolved customer complaints concerning food or Satisfaction.
- Increased customer service ratings significantly through personable service.
Hospitality Worker
The Hake Bar and Kitchen
03.2013 - 05.2018
- Lead hostess, provided guidance to my teammates.
- Bartender.
- Enhanced customer service by providing support, resolutions, and request to our guest.
- Knowledgeable in specialty cocktails, craft beer, and wine.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased customer service ratings significantly through personable service.
Lead server, Supervisor, Bartender
Bernardo Heights Country Club
10.2015 - 01.2017
- Provided excellent dining skills to ensure guest satisfaction of the members.
- Managed large banquet events and parties supervised my teammates to provide outstanding service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Dining room server
Del Mar Fairgrounds
03.2013 - 01.2015
- Fast pace food and beverage server, Alcohol, Beer, Wine knowledge., in upscale senior living community.
- Breakfast and dinner 3 course meals.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked on needs of each table and retrieved additional items.
Cocktail Server, Bartender
Chevy's Fresh Mex
09.2007 - 01.2012
- Began as hostess then got promoted to server by establishing great work ethics and dedication.
- Attended bar and dining with service.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Hospitality Worker
La Vida Del Mar, Senior Living Home
07.2005 - 09.2007
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upscale fine dining server for seniors
- Fostered enjoyable event atmosphere through friendly guest interactions
- Provided friendly, courteous service to create memorable moments for guests.
Education
High School Diploma -
Smart Schools
Skills
- Sales expertise
- Bilingual, Spanish and English
- Extremely organized
- Leader
- Adaptive learner
- Loyal
- Trained in Sales Force
- Knowledgeable in Microsoft Work, Microsoft Teams, Outlook, Skype, Webex and Zoom
- POS Systems I've worked with, Aloha, Micros, Breadcrumb, Clover
References
Carly Furlong: (801)860-8560
Javier Garcia: (415)844-2129
Brendan O'mary : (858)342-5674
Timeline
Inbound Sales Representative
Tandem Diabetes
03.2022 - Current
Patient Service Coordinator, Program Specialist
LabCorp
10.2020 - 12.2022
Hospitality Worker
Georges At The Cove
05.2018 - 01.2020
Lead server, Supervisor, Bartender
Bernardo Heights Country Club
10.2015 - 01.2017
Hospitality Worker
The Hake Bar and Kitchen
03.2013 - 05.2018
Dining room server
Del Mar Fairgrounds
03.2013 - 01.2015
Cocktail Server, Bartender
Chevy's Fresh Mex
09.2007 - 01.2012
Hospitality Worker
La Vida Del Mar, Senior Living Home
07.2005 - 09.2007
High School Diploma -
Smart Schools
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