Ana Alvarenga Cruz

Guided individuals in discovering new opportunities for personal growth within the community.

• Contributed to a positive work environment with strong interpersonal skills and proactive attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Handled incoming calls, scheduled appointments, and directed patients to rooms

Assisted coworkers and staff members with special tasks on daily basis

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.