Ana Alcisto
San Bernardino,CA
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Overview
24
24
years of professional experience
Work History
Lease Sales Consultant
Inland Kenworth
, CA
07.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Maximized customer retention by resolving issues quickly.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
Business Development Manager
Ryder Transportation Systems
, CA
12.2023 - 06.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Participated in trade shows and conferences to network and generate leads.
- Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
Lease Sales Representative
Penske Truck Leasing
, SC
06.2001 - 10.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and implemented sales strategies to increase profits
- Collaborated with cross-functional teams to identify and address customer needs
- Negotiated contracts with clients and developed relationships with key personnel
- Managed customer accounts to secure customer satisfaction and repeat business
- Selected correct products based on customer needs, product specifications and applicable regulations
- Used customer insights to develop innovative sales strategies to increase sales
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Consulted with businesses to supply accurate product and service information
- Set and achieved company defined sales goals
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Stayed current on company offerings and industry trends
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Informed customers of promotions to increase sales productivity and volume
- Contributed to team objectives in fast-paced environment
- Quoted prices, credit terms and other bid specifications
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Attended monthly sales meetings and quarterly sales trainings
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Built relationships with customers and community to promote long term business growth
- Met existing customers to review current services and expand sales opportunities
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Developed and maintained strong working relationships with professionals within assigned territory
- Achieved or exceeded company-defined sales quotas
- Presented professional image consistent with company's brand values
- Monitored service after sale and implemented quick and effective problem resolutions
- Negotiated prices, terms of sales and service agreements
- Kept detailed records of daily activities through online customer database
- Maintained current knowledge of evolving changes in marketplace
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Enhanced client retention by providing exceptional customer service throughout the entire leasing process.
- Increased customer satisfaction through personalized service and attentiveness to individual needs.
- Negotiated favorable lease terms on behalf of clients while maintaining company profitability.
- Developed tailored leasing presentations for prospective clients to highlight the unique benefits of each property.
- Managed all aspects of the lease renewal process, from initial contact to finalizing agreements, securing long-term commitments from tenants.
- Generated quality leads through networking, cold calling, and targeted outreach efforts.
- Participated in ongoing professional development opportunities to stay current with industry best practices and improve performance.
- Maintained detailed records of client interactions, ensuring accurate documentation and timely follow-up communication.
- Collaborated with team members to achieve monthly leasing goals and secure new contracts.
- Built strong relationships with clients, ensuring repeat business and positive referrals.
- Contributed ideas in team meetings focused on improving overall sales techniques and exploring innovative approaches to increase lease volume.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Associate Of Applied Business - Business Administration
Chaffey College
Rancho Cucamonga, CA06.2003
Skills
- Network development
- Full
- Prospecting
- Professional
- Lead
- Customer relationship management
- Objection handling
- Product and service sales
- Prospecting skills
- Consultative sales
- Lead generation
- Referral generation
- Cold calling
- Prospect qualification
- B2B sales
- Leads prospecting
Languages
Spanish
Full Professional
Timeline
Lease Sales Consultant
Inland Kenworth
07.2024 - Current
Business Development Manager
Ryder Transportation Systems
12.2023 - 06.2024
Lease Sales Representative
Penske Truck Leasing
06.2001 - 10.2023
Associate Of Applied Business - Business Administration
Chaffey College
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