AnaAlicia Perez
Sacramento
Summary
Adaptable professional with a versatile background in customer service and office management, known for strong attention to detail and appointment scheduling skills, ready to leverage expertise to enhance patient engagement and operational efficiency.
Overview
16
16
years of professional experience
Work History
Dental Receptionist
Murieta Dental
03.2025 - 11.2025
- Greeted patients , verified medical histories, and managed front office flow to minimize wait times
- Scheduled, optimized, and confirmed appointments using dental practice management software to maximize daily clinical production.
- Validated dental insurance benefits, obtained pre-authorizations for complex treatment plans, calculated patient co-pays, and processed payments.
- Maintained strict data privacy in full compliance with HIPAA regulations while managing electronic health records.
Optical Technician
VSPOne
03.2022 - 01.2025
- Located RX trays in the lab, distributed prescription trays to appropriate clinical stations, and performed routine prescription filing.
- Processed new prescription paperwork and accurately modified electronic lab orders.
- Operated high-precision manufacturing equipment and performed machine calibrations according to manufacturer guidelines.
- Inspected completed prescription lenses for cosmetic flaws, performed tool adjustments, and packaged orders.
- Processed courier shipments and communicated directly with vendors for delivery updates.
Guest Service Representative
Target
10.2018 - 03.2022
- Assisted customers with product inquiries in person and via a multi line phone system to ensure a positive service experience.
- Executed efficient and accurate cash, credit, and return transactions at the guest services counter.
- Monitored and maintained inventory stock levels for various products to support store operations.
- Provided flexible cross functional back up support to teammates during high volume, fast paced retail hours.
Receptionist
Supercuts
01.2010 - 03.2021
- Educated clients on reservation options including online check in, mobile applications, and phone bookings.
- Managed salon front desk operations, handled client inquiries, and upsold targeted retail hair care products.
- Operated the point of sales system, processed cash/card transactions, and managed daily register balancing.
- Supervised salon sanitation protocols in accordance with State Board regulations to ensure, safe environment for guests.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CASkills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Murieta Dental
03.2025 - 11.2025
Optical Technician
VSPOne
03.2022 - 01.2025
Guest Service Representative
Target
10.2018 - 03.2022
Receptionist
Supercuts
01.2010 - 03.2021
High School Diploma -
Cordova High School