Hong An Ho
Calgary,AB
Summary
Dynamic Restaurant Manager with a proven track record at Sen Vietnamese Kitchen, excelling in team management and customer engagement. Skilled in inventory control and POS systems, I fostered a culture of excellence, enhancing service quality and achieving high customer satisfaction. Passionate about operational efficiency and staff development, I drive results through effective leadership.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Sen Vietnamese Kitchen
03.2024 - Current
- Assisted in daily restaurant operations, ensuring efficient service and customer satisfaction.
- Supported staff training programs to enhance team performance and service quality.
- Monitored inventory levels, assisting in stock management to prevent shortages.
- Helped maintain cleanliness and organization of dining and kitchen areas for safety compliance.
Team Leader
Rau Bistro
12.2023 - 03.2024
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
Shift Supervisor Trainee
CoCo Fresh Tea & Juice
10.2023 - 01.2024
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained team members on beverage preparation techniques and customer service standards.
- Monitored inventory levels, assisting with stock management and ordering supplies as needed.
- Implemented health and safety protocols to maintain a clean and safe working environment.
Banquet
Calgary Stampede
04.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Team Lead
Calgary Zoo
05.2022 - 08.2023
- Led daily team operations, ensuring high standards of animal care and visitor engagement.
- Trained and mentored new staff on best practices in animal handling and exhibit maintenance.
- Developed and implemented workflows to enhance efficiency in daily tasks and service delivery.
- Coordinated cross-departmental efforts to improve conservation initiatives and educational programs.
Sandwich Artist
SUBWAY®
06.2022 - 09.2022
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Safety Ambassador
SAIT Polytechnic
09.2021 - 03.2022
- Supervised security personnel to ensure compliance with safety protocols and company policies.
- Conducted regular inspections of premises to identify and mitigate potential security risks.
- Coordinated incident reporting and documentation processes to maintain accurate records of security events.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Food and Beverage Server
Gogi BBQ House
09.2021 - 12.2021
Education
Diploma - Hospitality- Entrepernuer And Innovation
Southern Alberta Institute of Technology
Calgary, AB04.2023
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Business operations expertise
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Restaurant Manager
Sen Vietnamese Kitchen
03.2024 - Current
Team Leader
Rau Bistro
12.2023 - 03.2024
Shift Supervisor Trainee
CoCo Fresh Tea & Juice
10.2023 - 01.2024
Sandwich Artist
SUBWAY®
06.2022 - 09.2022
Team Lead
Calgary Zoo
05.2022 - 08.2023
Banquet
Calgary Stampede
04.2022 - 12.2023
Safety Ambassador
SAIT Polytechnic
09.2021 - 03.2022
Food and Beverage Server
Gogi BBQ House
09.2021 - 12.2021
Diploma - Hospitality- Entrepernuer And Innovation
Southern Alberta Institute of Technology