An Gao (Caitlin)
1433 Bamburgh Cir, Toronto,ON
Summary
Experienced and dedicated retail worker with various experience as tearista, waitress, cashier, sales associate etc. with 10+ years in the fields of bubble tea, restaurant, depanneur and other food retails.
Overview
10
10
years of professional experience
Work History
Sales Associate, Cashier and Storekeeper
Chestnut King
01.2024 - 03.2024
- Operated the cash system: input product item on screen, scan product code, weigh products etc. in order to calculate price
- Received payments (through cash and scanning WeChat, Alipay code, etc.)
- Handed receipt and bagged item for customers
- Greeted and thanked customers
- Prepared online sales ordered through delivery apps such as Meituan, ELeMa, etc.
- Handled Douyin/TikTok, Meituan promotions
- Made suggestions to customers based on individuality
- Offered flagship products such as roast chestnut and snowball hawthorn samples to customers
- Regular item promotion and increase of sales by 3-5 times through regularly offering food samples, item promotions, discounts/coupons, and interacting with customers, etc.
- Served customers, answered questions and resolved complaints
- Stocked products in an appealing manner that prompted sales
- Kept store area clean by swiping, wiping etc. regularly
- Restocked items when stock is low
- Received stock, lifted large amounts of heavy boxes to the warehouse
- Washed ingredients and made roasted sweet potato
- Cleaned and washed the back kitchen, as well as the sweet potato roast machine
- Packed sweet potato and buckwheat chips
- Opened/closed stores
Tearista, Cashier, Waitress and Storekeeper
Magic Idea Tea Lounge
01.2015 - 10.2022
- Greeted customers and handed menus,
- Prepared drinks (bubble tea, hot tea, water, etc.) and delivered food to customers
- Worked collaboratively with other waiter/waitresses, cooks, delivery persons, etc. to deliver an efficient and seamless service
- Prepared takeout order for delivery companies such as UberEats, Fantuan, DoorDash, FaceDrive etc.
- Refilled drink ingredients when stock in low
- Calculated totals and took payments from customers
- Prepared and cleaned tables for guests prior to the arrival
- Regularly washed cups and other dishes, as well as kept working area clean and tidy
- Memorized the menu and accurately answered customers' questions about items
- Familiarized seating area codes and drink codes for order note-taking
- Served as a dedicated tearista and waitress 5-6 days weekly (as well as flexibility for impromptus as needed)
- Designed the bubble tea menu
Cashier and Storekeeper
Depanneur Harley
01.2014 - 12.2014
- Operated cash register for cash, debit and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized products and merchandises
- Operated the lottery machine for sales, printing, and checking for wins
- Assisted customers with returns and/or refunds
- Checked ID for age identification for cigarette and alcohol purchases
- Maintain store neatness
Education
Bachelor of Arts - Accountancy
Concordia University John-Molson School of Busines
Montreal, QC01-2013
Skills
- Greet, welcome and thank customers
- Able to multi-task, work in a fast paced or high-demand environment and deliver orders in an efficient and timely manner
- Ability to keep store area clean through swiping, wiping and various other cleaning, as well as washing large amounts of cups and other dishes
- Customer service, customer complaints and handling returns/refunds
- Knowledgeable of making various bubble tea, including basic flavors, milk tea, juice tea, fruit tea, fresh/real fruits, slush, yakult, two-toned, whipped cream top, fruit top, fruit infusion, multilayer and other specialty drinks
- Knowledgeable of various bubbles, boba, jelly, grass jelly, beans, mashed root paste, mochi, puree, cerealas well as juice, tea, yogurt, yakult and different milk bases
- Worked with fresh, frozen, marinated, processed, bottled and canned fruits, as well as different blenders, such as countertop, personal/portable, hand, juicers, etc
- Able to learn recipes
- Worked with various cash register systems and knowledgeable of different payment methods such as Debit/Credit, WeChat, Alipay etc
- Ability to lift large amounts of boxes, unpack/stock products on shelves or warehouse area
- Sale increase through offering samples, discounts, promotions and interaction with customers
Languages
- English
- Mandarin
- French
Availability
Available all shifts
Timeline
Sales Associate, Cashier and Storekeeper
Chestnut King
01.2024 - 03.2024
Tearista, Cashier, Waitress and Storekeeper
Magic Idea Tea Lounge
01.2015 - 10.2022
Cashier and Storekeeper
Depanneur Harley
01.2014 - 12.2014
Bachelor of Arts - Accountancy
Concordia University John-Molson School of Busines