Amzile Nonyongo
Toronto,Ontario
Summary
Motivated Social Service Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
2
2
years of professional experience
Work History
Programs Advisor Assistant
Volunteer Toronto
- Support individuals interested in finding volunteer opportunities
- Connect with the public through phone or email
- Answering general questions about the volunteering process
- Track and report Advisor touchpoints weekly From the Advisor log and Booking system
- Send Survey emails to the volunteer seekers reaching out to our Advisor team
- Work with the Coordinator of programs to review program training and delivery
- Attend weekly virtual check-ins with the coordinator and programs.
PSW
Cardinal Ambrozic Houses of Providence
01.2022
- Assisted seniors with the activities of daily living
- Responded to call bells and accessed the appropriate person to meet patient needs
- Assisted patients with practicing and actualizing newly acquired skills
- Portered, lifted, and transferred adults
- Notified clinical staff of changes in clinical conditions
- Functioned as a team member to support patients in achieving goals
- Demonstrated effective patient-focused communication with patients/residents, families, and team members.
PSW
Sienna Senior Living
02.2021 - 11.2021
- Assisted clients with the tasks of daily living related to personal care
- Performed household management duties as assigned
- Reported unsafe conditions in the client’s home
- Participated in the service plan and reported changes in client’s condition
- Adapted and responded to client's requirements and wishes while working within the established service plan
- Prepared and submitted client reports according to established procedure.
Customer service representative
TTEC
01.2020 - 01.2021
- Accepted inbound calls from customers
- Provided stellar customer service
- Gathered information from customers to make appropriate recommendations for new products and services
- Effectively resolved issues or concerns.
Education
Social Service Worker - Social Work
Humber College
04.2025
Skills
- Compassion
- Empathy
- Excellent communication skills
- Great attention to detail and ability to multi-task efficiently
- Mobility expertise on seniors with mental health problems
- Knowledge of personal care and hygiene
- Microsoft office
- Project management skills
- Microsoft Excel
- Invoice Processing
- Research and Analytical Skills
- Referral Coordination
- Care Coordination
- Case Management
- Mental health evaluations
- Care Plan Development
Languages
English
Full Professional
Timeline
PSW
Cardinal Ambrozic Houses of Providence
01.2022
PSW
Sienna Senior Living
02.2021 - 11.2021
Customer service representative
TTEC
01.2020 - 01.2021
Programs Advisor Assistant
Volunteer Toronto
Social Service Worker - Social Work
Humber College
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